Systems Technical Support Analyst

6 days ago


Mississauga, Ontario, Canada Prep Doctors® Full time

Job Overview

Our sister company, Mokal Industries is seeking a highly motivated and skilled System Technical Support Analyst to join our team. In this role, you will be responsible for providing technical support, troubleshooting, and system maintenance for business systems, networks, and internet infrastructure. You will work closely with users and other technical staff to resolve technical issues and ensure the smooth operation of the network and web servers. Your ability to manage, support, and improve system performance will be key in ensuring optimal functionality across our technical platforms.

Duties

  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
  • Provide business systems, networks and Internet support to users in response to identified difficulties.
  • Perform routine networks start up and close down and maintain control records.
  • Load printer with paper and forms.
  • Troubleshoot, maintain and upgrade web server hardware and software.
  • prepare manufacturing drawings, specifications and guidelines for production and construct prototype of design.
  • Coordinate access and use of computer networks.
  • Assist clients/guests with special needs.
  • Implement data, software and hardware security procedures.
  • Respond to requests for help and information from Website visitors and Website designers
  • Evaluate the performance and reliability of systems designs.
  • Provide problem-solving services to network users.

Experience

  • Degree in Computer Science, IT, or related field (preferred).
  • 1+ years of experience in technical support, system administration, or network management.
  • Basic knowledge of web server maintenance and network troubleshooting.
  • Strong problem-solving and communication skills.

Job Type: Full-time, Permanent

Target Compensation: $39/hour, with flexibility based on experience

Regular Work Hours: 9:00 AM - 5:00 PM

Work Location: On-site

Join us as System Technical Support Analyst where your expertise will contribute significantly to our commitment to providing top-notch support for our clients. We look forward to welcoming you to our team



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