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Technical Support Specialist

2 weeks ago


Mississauga, Ontario, Canada DIGI Technologies Full time
Overview

DIGI Technologies is a leading provider of innovative technology solutions. Our team is committed to delivering exceptional service and support to our clients.

Job Description

We are seeking an experienced Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance and support to users experiencing difficulties with computer systems and networks.

Key Responsibilities:
  • Giving access to computer networks
  • Reporting on the performance of computer systems and networks
  • Responding to users experiencing difficulties with computer
  • Providing advice and training to users in response to identified difficulties
  • Collecting, organizing and maintaining a problems and solutions log for use by other technical support analysts
  • Participating in the redesign of applications and other software
  • Supervising other technical support workers in this group
  • Providing business systems, network and Internet support to users in response to identified difficulties
  • Setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Performing Web-server backup and recovery operations
  • Providing customer service
  • Managing incidents