systems support representative

2 weeks ago


Mississauga, Ontario, Canada DIGI Technologies Full time
Overview

Languages

English

Education

-
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 to less than 7 months

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

-
Give access to computer networks

-
Report on the performance of computer systems and networks

-
Respond to users experiencing difficulties with computer

-
Consult user guides, technical manuals and other documents to research and implement solutions

-
Provide advice and training to users in response to identified difficulties

-
Collect, organize and maintain a problems and solutions log for use by other technical support analysts

-
Participate in the redesign of applications and other software

-
Supervise other technical support workers in this group

-
Provide business systems, network and Internet support to users in response to identified difficulties

-
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

-
Perform Web-server backup and recovery operations

-
Provide customer service

-
Manage incidents

Additional information

Security and safety

-
Basic security clearance

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