IT Technical Support Expert

4 days ago


Mississauga, Ontario, Canada KUBRA Data Transfer Ltd Full time
About the Role

We are seeking a talented Programmer/Analyst to join our Client Support team at KUBRA Data Transfer Ltd. As a key member of our team, you will be responsible for providing technical support to clients, resolving complex issues, and ensuring high-quality services.

Responsibilities

Key responsibilities include:

  • Providing technical assistance to clients via phone, email, or chat.
  • Resolving complex technical issues related to our customer communication solutions.
  • Maintaining accurate records of client interactions and issue resolutions.
  • Collaborating with cross-functional teams to identify and troubleshoot technical problems.
  • Staying up-to-date with industry trends and emerging technologies.
Qualifications

To succeed in this role, you should possess:

  • 1-2 years of experience in software/IT support or a related field.
  • A diploma or degree in Computer Information Systems or a related field (preferred).
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer

We provide a competitive compensation package, including:

  • Award-winning culture that promotes growth, diversity, and inclusion.
  • Paid time off for vacation and holidays.
  • Access to professional development opportunities and training programs.
  • Flexible scheduling and remote work options.
  • Employee recognition and reward programs.


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