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Department Manager, Prospect St.

3 months ago

Fredericton New Brunswick AA, York region, Canada Atmosphere Ltd. Full time
Department Manager, Prospect St.

What you'll do

Customer Service

  • Support the customer experience through timely processing and movement of inventory to the sales floor.
  • Model active selling behaviours/techniques to set the example for department team members and to help them grow confidence in their selling capabilities.
  • Promote company programs including loyalty programs, private-label products, and other seasonal promotions.
  • Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.

Training

  • Support and coach to improve any performance gaps and provides ongoing feedback to improve team.
  • Communicates in a clear and concise manner to the team, leading effective Shift Starter meetings and training sessions.
  • Mentors team and leads in execution of Customer Experience, proactively provides resolution for all customer concerns.

Leadership

  • Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
  • Effectively problem solves, delegates and follows-up on tasks assigned to team members.
  • Promotes and maintains a positive and motivating work environment.
  • Acts as a brand ambassador exemplifying Mark’s leadership and culture.
  • Complete opening and closing duties as part of manager on duty responsibilities.

What you bring

  • Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support.
  • Proven ability to build and manage a daily game plan for the department and store.
  • Exceptional communication skills and organizational skills
  • Superior training and mentoring skills
  • 3-5 years retail experience required.
  • High energy, enthusiasm and a drive to succeed.
  • Basic computer skills required.
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