Department Manager, Prospect St.
5 months ago
What you'll do
Customer Service
Support the customer experience through timely processing and movement of inventory to the sales floor. Model active selling behaviours/techniques to set the example for department team members and to help them grow confidence in their selling capabilities. Promote company programs including loyalty programs, private-label products, and other seasonal promotions. Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.Training
Support and coach to improve any performance gaps and provides ongoing feedback to improve team. Communicates in a clear and concise manner to the team, leading effective Shift Starter meetings and training sessions. Mentors team and leads in execution of Customer Experience, proactively provides resolution for all customer concerns.Leadership
Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer. Effectively problem solves, delegates and follows-up on tasks assigned to team members. Promotes and maintains a positive and motivating work environment. Acts as a brand ambassador exemplifying Mark’s leadership and culture. Complete opening and closing duties as part of manager on duty responsibilities.What you bring
Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support. Proven ability to build and manage a daily game plan for the department and store. Exceptional communication skills and organizational skills Superior training and mentoring skills 3-5 years retail experience required. High energy, enthusiasm and a drive to succeed. Basic computer skills required.#LI-MM2
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Fredericton, New Brunswick, Canada Mark's Full timeAbout the RoleWe are seeking a highly motivated and experienced Department Manager to join our team at Mark's. As a Department Manager, you will be responsible for leading a team of sales associates and providing exceptional customer service to our customers.Key ResponsibilitiesSupport the customer experience by processing and moving inventory to the sales...
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Fredericton, New Brunswick, Canada Mark's Full timeJob SummaryWe are seeking a highly motivated and experienced Department Manager to join our team at Mark's. As a Department Manager, you will be responsible for leading a team of sales associates and providing exceptional customer service to our customers.Key ResponsibilitiesLead and manage a team of sales associates to achieve sales goals and provide...
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