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Client Service Administrator- Cobourg

1 month ago

Cobourg Ontario KA, Ottawa region, Canada hearinglife Canada Full time
Job Description:

Client Service Administrator - Cobourg from the Company HearingLife Canada. This job vacancy is located in the city Cobourg, ON, Canada. This position is open to job seekers with a Bachelor's Degree.

Job Responsibility:

Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first” attitude focused on client-centered care? If you are passionate about utilizing your skills to change clients' lives, we would love to hear from you

About Hearing Life

HearingLife Canada is the largest provider of hearing healthcare services in Canada. Our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices.

How You Will Make An Impact:

As a valued member of our team, you will build a positive and welcoming environment for our clients while maintaining connections and problem-solving along the way. You will build positive and collaborative relationships throughout the hearing journey for both the clients we service and the teams you will work with.

Reporting to the Regional Manager, the Client Service Administrator (CSA) is the first point of contact for most of our clients and is responsible for providing superior client care and administrative support to the clinicians within the clinic and to head office.

Customer Service:
  • You are the first point of contact for our clients and must provide them with the best customer service in the industry:
  • Greeting clients
  • Answering the telephone
  • Answering client queries
  • Managing client appointments and scheduling clinician appointments
  • Following protocols associated with the companies Telephone Performance Analysis.
Clinic Appearance:

You are responsible for the general maintenance of our clinics so that they are first-class hearing healthcare centers, including daily cleaning and organizing.

Hearing Professional and Administrative Support:
  • Providing administrative support for clinicians in their respective clinics:
  • Opening and closing the Hearing Healthcare Centre (HHC)
  • Registering all new clients
  • Maintaining all paper files
  • Shipping and receiving
Accounting and Third-Party Insurance Support:

You will be responsible for processing all sales and tracking outstanding balances and receivables, including assisting with client estimates and processing payments.

What You Will Need:
  • Post-secondary education in an applicable field
  • At least 2 years of customer service experience
  • Organized, detail-oriented, and comfortable working with multiple priorities
Benefits:
  • Competitive compensation package
  • Generous PTO policy including vacation & wellness days
  • Excellent benefits package
  • GoodLife Corporate Membership
Accommodations:

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

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Closed Date: 2024-09-06

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