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Director Digital Sales Platforms
2 months ago
Our client has an immediate opening for a Director, Digital Sales Platform to join their team in Vancouver.
In your new role as a Director, Digital Sales Platforms, you will lead the delivery and evolution of the platforms that clients and staff use to market, onboard, and originate products. As a member of the Digital and Technology Platforms leadership team, the Director will play a critical role in delivering transformative change in support of business goals whilst managing risk and the overall health of our daily banking applications.
This position provides senior leadership for end-to-end digital sales technology development and integration in an evolving, multi-vendor, financial institution. You will be the platform owner for everything clients and employees touch when evaluating us as a place to do their banking, evaluating products and onboarding to a new product. This position leads multiple technology teams and is responsible for all development and platform integration.
The Director has accountability for the following areas:
Planning and Strategy
- Contributes to and executes the digital sales platforms multi-year technology strategy and roadmap.
- Works with stakeholders and external partners to ensure alignment with the enterprise business strategy, objectives and key results.
- Works closely with other platform and architecture teams to assess suitable technology architecture, influencing definition and design.
- Leads sales platform design and development, including refining platform requirements and delivery of scalable platforms in an agile environment.
- Provides thought leadership to formulate and scale minimum viable platforms.
Operational Management
- Leads the technology build of a new COTS LOS platform and the technology build and integration of a MS Dynamics CRM platform.
- Leads the technology build and integration of pricing and other tooling used for attraction, onboarding, and retention of members.
- Leads the legacy transformation within the digital sales platform’s roadmap.
- Leads microservices based development and application scaling/containerization.
- Utilizes appropriate agile tooling to further develop DevOps CI/CD practices.
- Establishes and overseas production support processes for servicing platforms, ensuring maximum uptime and rapid resolution of issues.
- Implements monitoring and incident management tools to proactively identify and address potential problems.
- Monitors vendor performance and delivery ensuring compliance with standards and policies.
Leadership
- Builds, inspires, retains, and leads a high performing technology team.
- Mentor, coach, and support the technology talent pool to deliver on the organization’s people strategy with a keen eye for developing future talent.
- Oversees the technical team to take the digital platform concepts from ideation through validation, measurement, and iteration.
- Continuously motivates the team and drives ongoing improvements through measurable goals, training, and team optimization.
- Promotes the culture of transparency, ownership, and innovation across the teams.
- Nurtures and develops a highly engaged, diverse, and capable workforce to effectively execute the digital servicing roadmap and build great relationships with members.
- Fosters a culture of coaching, mentorship, agile learning, communication, and cross-functional collaboration.
Ideal Candidate Profile
The successful candidate will be an accomplished Financial technology leader with a deep understanding of the current financial sales and customer management landscape, with demonstrated passion for technology, innovation, serving a team, and partnering to drive business results.
The Director will be a well-rounded, contemporary leader with proven ability to work with stakeholders to build out cutting-edge sales and onboarding solutions. Collaborative by nature, this leader is proven as an effective and results-oriented partner within the technology functions and beyond.
The performance and personal competencies required for this role are as follows:
- Completion of a University degree in the field of computer science/engineering or information technology or equivalent
- At least 10 years of digital product delivery, and/or sales product leadership experience with a proven track record of enabling delivery in an Agile COTS (commercial off the shelf system) environment in Financial Services/Banking domain.
- Expertise in vendor partner management and demonstrated experience in vendor negotiation and contract and SLA management.
- Experience in agile transformation within a complex, multi-product technology organization
- Experience with building and launching cross-organization products and services.
- Deep experience with COTS legacy systems transformation
- Understanding of business models and value exchange to generate digital revenue.
- Delivers breakthrough innovations and sales solutions that create value for all stakeholders, continually improving results.
- An ability to inspire trust in others through clear communication of direction and demonstrable digital business expertise.
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