Director Digital Sales Platforms

2 months ago

Canada, CA Hays Full time

Our client has an immediate opening for a Director, Digital Sales Platform to join their team in Vancouver.


In your new role as a Director, Digital Sales Platforms, you will lead the delivery and evolution of the platforms that clients and staff use to market, onboard, and originate products. As a member of the Digital and Technology Platforms leadership team, the Director will play a critical role in delivering transformative change in support of business goals whilst managing risk and the overall health of our daily banking applications.


This position provides senior leadership for end-to-end digital sales technology development and integration in an evolving, multi-vendor, financial institution. You will be the platform owner for everything clients and employees touch when evaluating us as a place to do their banking, evaluating products and onboarding to a new product. This position leads multiple technology teams and is responsible for all development and platform integration.


The Director has accountability for the following areas:


Planning and Strategy

  • Contributes to and executes the digital sales platforms multi-year technology strategy and roadmap.
  • Works with stakeholders and external partners to ensure alignment with the enterprise business strategy, objectives and key results.
  • Works closely with other platform and architecture teams to assess suitable technology architecture, influencing definition and design.
  • Leads sales platform design and development, including refining platform requirements and delivery of scalable platforms in an agile environment.
  • Provides thought leadership to formulate and scale minimum viable platforms.


Operational Management

  • Leads the technology build of a new COTS LOS platform and the technology build and integration of a MS Dynamics CRM platform.
  • Leads the technology build and integration of pricing and other tooling used for attraction, onboarding, and retention of members.
  • Leads the legacy transformation within the digital sales platform’s roadmap.
  • Leads microservices based development and application scaling/containerization.
  • Utilizes appropriate agile tooling to further develop DevOps CI/CD practices.
  • Establishes and overseas production support processes for servicing platforms, ensuring maximum uptime and rapid resolution of issues.
  • Implements monitoring and incident management tools to proactively identify and address potential problems.
  • Monitors vendor performance and delivery ensuring compliance with standards and policies.


Leadership

  • Builds, inspires, retains, and leads a high performing technology team.
  • Mentor, coach, and support the technology talent pool to deliver on the organization’s people strategy with a keen eye for developing future talent.
  • Oversees the technical team to take the digital platform concepts from ideation through validation, measurement, and iteration.
  • Continuously motivates the team and drives ongoing improvements through measurable goals, training, and team optimization.
  • Promotes the culture of transparency, ownership, and innovation across the teams.
  • Nurtures and develops a highly engaged, diverse, and capable workforce to effectively execute the digital servicing roadmap and build great relationships with members.
  • Fosters a culture of coaching, mentorship, agile learning, communication, and cross-functional collaboration.


Ideal Candidate Profile

The successful candidate will be an accomplished Financial technology leader with a deep understanding of the current financial sales and customer management landscape, with demonstrated passion for technology, innovation, serving a team, and partnering to drive business results.

The Director will be a well-rounded, contemporary leader with proven ability to work with stakeholders to build out cutting-edge sales and onboarding solutions. Collaborative by nature, this leader is proven as an effective and results-oriented partner within the technology functions and beyond.

The performance and personal competencies required for this role are as follows:


  • Completion of a University degree in the field of computer science/engineering or information technology or equivalent
  • At least 10 years of digital product delivery, and/or sales product leadership experience with a proven track record of enabling delivery in an Agile COTS (commercial off the shelf system) environment in Financial Services/Banking domain.
  • Expertise in vendor partner management and demonstrated experience in vendor negotiation and contract and SLA management.
  • Experience in agile transformation within a complex, multi-product technology organization
  • Experience with building and launching cross-organization products and services.
  • Deep experience with COTS legacy systems transformation
  • Understanding of business models and value exchange to generate digital revenue.
  • Delivers breakthrough innovations and sales solutions that create value for all stakeholders, continually improving results.
  • An ability to inspire trust in others through clear communication of direction and demonstrable digital business expertise.

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