Assistant Front Desk Manager

4 days ago

SaintLaurent Quebec HE, Montréal, Canada Urgo Hôtels Canada Full time

Hotel name: CONFIDENTIAL

Under the supervision of the Front Desk Manager, you will play a key role in the smooth running of operations related to customer front office and accommodation. Your main goal is to ensure an exceptional customer experience while ensuring smooth and productive management of the department. You ensure compliance with the company's internal policies and actively contribute to the achievement of operational objectives.

What we offer you

  • Attractive benefits.
  • Registered Retirement Savings Plan: Employer contribution.
  • Various employee recognition programs
  • Wellness program.
  • Discounts at Hilton hotels.
  • Several other advantages to be discussed.

Main responsibilities:

  1. Supervision and management of operations
  • Ensure the coordination of reception activities and guarantee the fluidity of customer service.
  • Work closely with other departments (including housekeeping) to ensure optimal room preparation.
  • Manage bookings and ensure their accuracy while meeting the specific needs of customers.
  • Monitor cash management, write transaction reports and resolve day-to-day issues.
  1. Team Management and Development
  • Assist in the recruitment, training and performance evaluation of front office staff.
  • Establish work schedules that are adapted to operational needs and within budget.
  • Provide day-to-day support to the team, including guest arrivals and departures, and ensure compliance with company policies.
  1. Management of financial and material resources
  • Collaborate with the Director in budget management, cost control and inventory management.
  • Ensure the availability of the necessary supplies for the proper functioning of the reception.
  1. Customer Service
  • Ensure an exceptional customer experience by proactively resolving complaints and following up on feedback received.
  • Maintain fluid communication with guests and ensure their safety in coordination with other departments in the property.
  • Manage and verify customer accounts, produce daily reports, and handle specific requests.

Job Requirements:

Experiment:

  • 1-2 years of experience in a similar role, preferably in team management or customer service.
  • Experience in the sector (a major asset)

Skills and qualifications:

  • Proficiency in hotel management computer systems (e.g., Opera, Iqware).
  • Autonomy and ability to motivate and lead a team
  • Bilingualism

Working conditions:

  • Flexible schedule
  • Working in an environment that can be under pressure, especially during busy periods.

Training:

  • Any degree and certification in a related field is considered an asset.

Urgo Hotels Canada and Bref:

Welcome to Urgo Hotels Canada, a renowned leader in hotel management and development, with over four decades of experience in the Canadian hospitality industry. As pioneers in hotel management, acquisition, development and design, we have recently strengthened our position through a strategic partnership in 2022 with Hersha Hospitality Management (HHM). This merger significantly expanded our footprint, bringing the number of our properties to more than 235 hotels in North America, including 17 in Quebec. Our values of entrepreneurship, solution-orientation, positive leadership and collegiality guide our approach. Join us in helping to create memorable experiences for our customers.


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