Digital Adoption Lead

2 months ago

Kelowna British Columbia UX, CA Interior Health Authority Full time
Position Summary
Interior Health is looking for an experienced Digital Adoption Lead to join our team on a full time permanent basis. The work location for this position is flexible but within British Columbia (ideally the Interior).

What we offer:
-Employee & Family Assistance Program
-Employer paid training/education opportunities
-Employer paid vacation
-Medical Services Plan
-Employer paid insurance premiums
-Extended health & dental coverage
-Municipal Pension Plan
-Work-life balance

Salary:
Salary range for the position is $88,990 to $127,923. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

About the job:
In accordance with the established vision and values of the organization, the Digital Adoption Lead is responsible for supporting the adoption of electronic health record use and related technologies across Interior Health. This position will play a pivotal role in driving the successful implementation and uptake of new technologies and related processes within our organization. The Lead will work collaboratively with internal and external partners to lead, make change management and communication decisions ensuring readiness related to the implementation of systems and other technology as needed. The Lead will be responsible for creating and executing software and system adoption strategies, consulting and engaging Business Partners (internal and external), and ensuring smooth transitions to new technologies in collaboration with Clinical Informatics Teams and Leaders. Additionally, the Lead will be required to travel to various IH sites to facilitate and support different project activities; duration of travel will vary depending on scope of the project.

In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or supervisor immediately.

Typical duties and responsibilities:
• Provides leadership and instruction in the development and implementation of comprehensive software and system adoption assessments and plans for new technologies and related processes, considering Business Partner (internal and external) needs and organizational objectives.
• Provides consultation to, and collaborates with cross-functional teams to identify potential challenges and develop mitigation strategies.
• Participates in the design, delivery, and assists manager with developing budgets for training programs, workshops, and resources to facilitate smooth adoption of technology.
• Leads and participates in committee meetings with multi Business Partner (internal) groups to optimize and sustain electronic healthcare system standardization and functional changes.
• Provides leadership, guidance, consultation and education to staff using effective leadership and communication skills. Leads and makes recommendations to other internal and external partners. Acts as a liaison between internal and external partners on systems and software adoption.
• Collaborates with IH Communications team on any outgoing organization wide communication and communication to external partners.
• Collaborates with IH Change Management team on standards, processes and industry trends in the area of effective systems and software adoption.
• Creates and implements change management plans and communication plans to promote IH-wide awareness and understanding of technology changes among Business Partners (internal and external).
• Measures and monitors technology adoption progress, gathers feedback, and recommends necessary adjustments to optimize adoption rates.
• Acts as a liaison between end-users, technical teams, and leadership, addressing technology adoption concerns and ensuring alignment.
• Develops metrics and Key Performance Indicator’s to measure the success and impact of technology adoption efforts.
• Provides support to Digital Health, Clinical Informatics managers by leading the manager’s team(s) through change management workstreams within a structure methodology as required.
• Stays up to date on industry trends and best practices in technology adoption methodologies.
• Participates in the on-call rotation for Clinical Information Systems.
• Performs other related duties as required.

Qualfications
Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

Education, Training, and Experience
• Post secondary degree with a focus in change management or a related discipline.
• Five (5) or more years proven experience in health informatics, change management, technology adoption strategies and/or project management.
• Working knowledge of change management principles, methodologies and tools.
• Certified Change Management Professional (CCMP) credential or equivalent is an asset.
• Or an equivalent combination of experience and post-secondary education.

Skills and Abilities
• Solid understanding of how people go through change and the change process
• Experience with and knowledge of change management principles, methodologies and tools.
• Strong communication and interpersonal skills, with the ability to engage and influence business partners at all levels.
• Technology implementation and change related key messaging, communication strategy and content development.
• Demonstrated ability work collaboratively in a team environment.
• Advanced oral and written communication skills, including effective presentation and facilitation skills with the ability to clearly articulate messages to a variety of audiences
• Demonstrated ability to manage relationships.
• Experience leading and participating in multi-disciplined workshops to develop solutions to problems and/or consensus on new processes.
• Demonstrated ability to problem-solve and develop solutions as required.
• Demonstrated ability to function effectively in a highly dynamic, fast-paced, continually-changing environment.
• Current valid BC driver’s license
• Physical ability to perform the duties of the position.

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