Servicenow - BSA

9 hours ago

Toronto Ontario, Ontario, Canada Tata Consultancy Services Full time

TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through equitable workplace policies and processes.


About TCS


TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers. This, coupled with a unique Global Network Delivery Model™ (GNDM™), is recognized as the current benchmark of excellence in technology deployment. We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.


Skills and Responsibilities:

• SNOW BSA ServiceNow Business System Analyst to enhance or establish a professional network with managers and senior managers,

• Business Users, regionally & globally Coordinate communication between various departments to ensure awareness and approval for releases, enhancement, defects and any other changes that impact In Service Now Expertise working in Service Now Integrations like eBonding, Autocut etc.;

• Experience with APIs and data mapping rules Essential -ensure it remains consistent with the ITSM strategy, SDLC process and ensure coordination with all other IT processes Assist and Manage communications with the team (Offshore and Onsite), as well as stakeholders and business and IT management.

• Assist with Implementing and facilitating change management within assigned projects.

• Define IT Services and develop processes to manage, protect and measure the ServiceNow ServiceUnit Testing business solutions based on business requirements.

• Involve Subject Matter Expert (SME) guidance of ServiceNow to technical, process, and business groups.

• Should be able to participate in technical workshop with clients /multiple cross vendors/stakeholders to finalize the design solutions

• Support the release manager for the execution of the master implementation plan per standard implementation methodologies.

• Provides cost effective and timely on-boarding for Clients/users to our ITSM systems Plan and designs effective end-to-end service management solutions that drive business value across complex and heterogeneous environments.

• Provides input on processes, procedures, or new approaches.

• Works across various developers to ensure the best solution is implemented and that timely implementation is achieved.

• Works across various testers to ensure all test cases are covered and quality delivery is achieved.

• Assist with Process definition and documentation.


Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource.


Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2 week period. We invite you to continue to apply for other opportunities that match your profile.

  • ServiceNow BSA Transformation Expert

    2 weeks ago

    Toronto, Ontario, Canada Syncreon Consulting Full time

    **Job Title:** ServiceNow BSA Transformation Expert**Location:** Unspecified location (Salary estimate is based on the US average)About Syncreon Consulting: We are a consulting firm dedicated to delivering innovative solutions to our clients.Job Description:We are seeking a highly skilled ServiceNow BSA Transformation Expert to join our team. The ideal...

  • Servicenow BSA

    2 months ago

    Toronto, Ontario, Ontario, Canada Tata Consultancy Services Full time

    About TCS:Tata Consultancy Services is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive powered portfolio of business, technology, and engineering services and solutions is delivered through...

  • Servicenow Business System Analyst

    6 months ago

    Toronto, Canada MJB Technology Solutions Ltd. Full time

    **Position: ServiceNow Business System Analyst (BSA)** **MJB Technology Solutions is looking for a ServiceNow Business System Analyst (BSA) with following skills as part of our team**: The ServiceNow Business System Analyst provides strategic business analysis services to business partners. The focus of this position is to work closely with the business...

  • Servicenow Bsa

    2 weeks ago

    Toronto, Canada Syncreon Consulting Full time

    **Company Description** We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are...

  • Servicenow Consultant

    2 months ago

    Toronto, Canada YouthCare Full time

    **Requirements** - Minimum 3-5 years of experience in ServiceNow ITSM, CMDB and ITOM platform areas - Good understanding of the ServiceNow Common Service Data Model & IT Operations Management - Excellent communication and ability to translate requirements is a required skill for this position. - Proven ability to manage work from requirements to go live,...

  • Servicenow Tester @ Toronto, On

    5 months ago

    Toronto, Canada Atlantis IT group Full time

    **Role ServiceNow Tester** **Location - Toronto, ON - Canada** **Duration - Long Term** Developer Role Description: Expertise testing ServiceNow modules( ITSM, APM) testing experience Data Migration testing Experienced to different development methodologies like Waterfall Mode, and Agile development. Expertise in preparing Test Plans, developing,...

  • Contact Centre Bsa

    5 months ago

    Toronto, Canada Capco Full time

    **Contact Centre BSA** **About Capco** **Let's Talk About You** You want to Own Your Career. You're serious about rising as far and as fast as your work and achievements can take you. And you're ready to write the next chapter of your career story: a challenging and rewarding role as a Capco Contact Centre BSA. **Let's Get Down To Business** Banks,...

  • Contact Centre Bsa

    5 months ago

    Toronto, Canada CAPCO Full time

    **Contact Centre BSA** **About Capco** **Let’s Talk About You** You want to Own Your Career. You’re serious about rising as far and as fast as your work and achievements can take you. And you’re ready to write the next chapter of your career story: a challenging and rewarding role as a Capco Contact Centre BSA. **Let’s Get Down To...

  • Business Systems Analyst

    5 months ago

    Toronto, Canada GalaxE.Solutions Full time

    What You Will Do: - Develop effective and efficient solutions by researching/analyzing current state system capabilities and defining technology solutions options / recommendations working closely with key technology partners (e.g., Solution Architects and Developers) - Define, document, and translate business requirements into detailed functional...

  • Claim Center Bsa

    2 months ago

    Toronto, Canada Atlantis IT group Full time

    Claim Center BSA Remote - PST time Zone Knowledge of Guidewire PolicyCenter, Guidewire ClaimCenter, JIRA, HPSM, and/or SharePoint is an asset. Advanced experience in identifying and understanding business needs, validating with key stakeholders and evaluating alternative solutions Advanced experience in SQL/Oracle, Confluence, SPLUNK, ITSM tools (e.g. HPSM,...

  • Senior Manager, ServiceNow Business Analysis

    1 day ago

    Toronto, Canada RBC Full time

    Job Summary Job Description What is the opportunity? Leadership opportunity drive the strategic vision for business analysis and quality assurance within ServiceNow platform, working directly with cross-functional teams, stakeholders and leaders to deliver impactful results. Career growth enhance your expertise in ServiceNow while gaining exposure to...

  • Senior Manager, ServiceNow Business Analysis

    19 hours ago

    Toronto, Canada RBC Full time

    Job SummaryJob Description What is the opportunity? Leadership opportunity drive the strategic vision for business analysis and quality assurance within ServiceNow platform, working directly with cross-functional teams, stakeholders and leaders to deliver impactful results. Career growth enhance your expertise in ServiceNow while gaining exposure to...

  • Senior Manager, ServiceNow Business Analysis

    5 days ago

    Toronto, Canada Royal Bank of Canada> Full time

    Job SummaryJob DescriptionWhat is the opportunity? Leadership opportunity – drive the strategic vision for business analysis and quality assurance within ServiceNow platform, working directly with cross-functional teams, stakeholders and leaders to deliver impactful results.Career growth – enhance your expertise in ServiceNow while gaining exposure to...

  • Specialist, Platform Support

    5 months ago

    Toronto, Canada Moneris Solutions Full time

    **Your Moneris Career - The Opportunity**: This role supports the Moneris ServiceNow platform, in the capacities of requirements management, documentation, QA/User testing and support, development support, and stakeholder relations/management functions. **Location**:You will be based in our Toronto office and will work in a Hybrid model. **Reporting...