Facility Solutions

1 month ago

Old Toronto Ontario, CA City Wide Full time

Alternate Job Description: Account Manager

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Toronto West Office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What you will do

  • Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
  • Formulate and manage an effective service strategy and schedule tailored to each client.
  • Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
  • Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
  • Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
  • Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
  • Promote the sale of, procure, and monitor supplies for clients.
  • Effectively communicate all client issues with Contractors and the Director of Operations; promptly address any client issues or problems that arise.
  • Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
  • Schedule each non-routine activity in client facilities using Outlook.
  • Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
  • Notify Sales Executives of potential accounts in your territory, especially new construction.
  • Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
  • Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
  • Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
  • Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
  • 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
  • 2+ years track record of success in a client retention role, with goals and metrics to support.
  • Highly detail-oriented and excellent follow-through on commitments.
  • Positive and outgoing personality; great at building relationships.
  • Excellent verbal and strong written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.
  • Ability to travel on a daily basis to client locations locally.
  • Comprehensive benefits package
#J-18808-Ljbffr

  • Facilities Manager

    4 weeks ago

    Old Toronto, Ontario, CA TalentSphere Staffing Solutions Full time

    Facilities Manager Contract – 14 month Toronto, Ontario $55 - $65 / hour Our client is one of the largest, private foundations in the world, with a mission to advance learning and promote financial inclusion to create an inclusive and equitable world. The successful candidate will have a strong work ethic, fantastic organizational and time management...

  • Business Analyst

    1 month ago

    Old Toronto, Ontario, CA Facility Association Full time

    Status:Full Time, PermanentPosting Date:Closing Date:Facility Association ensures the availability of automobile insurance to owners, lessees and licensed drivers of motor vehicles who are eligible. We are an unincorporated non-profit association of insurers. FA operates in Ontario, Alberta, Newfoundland and Labrador, New Brunswick, Nova Scotia, Prince...

  • Business Analyst

    1 month ago

    Old Toronto, Ontario, CA Facility Association Full time

    Status:Full Time, PermanentDuties and Responsibilities:Stay current on the latest insurance processes and related IT advancements to automate, modernize and innovate business capabilitiesWork with Business and IT stakeholders to plan and facilitate sessions where business requirements are elicited and reviewedDevelop strong knowledge of Facility Association...

  • Facilities Integrity Specialist

    1 month ago

    Old Toronto, Ontario, CA agilius work solutions Full time

    Agilus is recruiting for a Facilities Integrity Specialist - Electrical and Instrumentation in the Oil and Gas Industry in Greater Toronto Area, Ontario. The Facilities Integrity Specialist - Electrical & Instrumentation (E&I) is primarily accountable for managing preventative, corrective maintenance, and inspection activities for company facilities with...

  • Facilities Manager

    4 weeks ago

    Old Toronto, Ontario, CA Universal Music Full time

    Universal Music Canada is Canada’s leading music company, engaged in recorded music, music publishing, merchandising, and audiovisual content. Home to the most comprehensive catalogue of recordings and songs across every musical genre, UMC is committed to artistry, innovation and entrepreneurship in broadening opportunities for our artists on both the...

  • Senior Manager, Procurement and Facilities

    4 weeks ago

    Old Toronto, Ontario, CA Teranet Inc. Full time

    Senior Manager, Procurement and FacilitiesWho We AreTeranet is Canada’s leader in the delivery and transformation of statutory registry services with extensive expertise in land and commercial registries. We also market insightful property and data solutions, as well as practice management automation to thousands of customers in the real estate, financial...

  • Executive Director, Facilities and Sustainability

    1 month ago

    Old Toronto, Ontario, CA Cineplex Full time

    ```html Work location: Home Office 1303 Yonge St City: Toronto What you will do: As part of Cineplex’s commitment to Environmental, Social, and Governance (ESG) principles, the Executive Director of Facilities and Sustainability oversees the management of national facilities for the leading cinema chain. This role focuses on leading and managing the...

  • Project Coordinator, Facilities

    1 month ago

    Old Toronto, Ontario, CA CNTower Full time

    Short SummaryThe Project Coordinator, Facilities and Engineering will be primarily responsible for the planning and coordination of all projects and initiatives undertaken by the Facilities and Engineering department. This includes, but is not limited to, management and execution of all small to medium-sized projects and initiatives, ensuring the...

  • Facility Accounting Manager

    1 month ago

    Old Toronto, Ontario, CA Northland Power Inc. Full time

    Facility Accounting ManagerWho We Are:At Northland, we’re enablers of change, united by our journey to transform the energy sector into the foundation for a sustainable future.Since our inception, we’ve been early movers in the energy industry, adopting new initiatives that pave the way for communities across the globe and helping forge their path...

  • Canadian Retail Director of Facilities Management

    1 month ago

    Old Toronto, Ontario, CA Jones Lang LaSalle Incorporated Full time

    Canadian Retail Director of Facilities ManagementCanadian Retail Director of Facilities ManagementJLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most...

  • Canadian Retail Director of Facilities Management

    1 month ago

    Old Toronto, Ontario, CA Jones Lang LaSalle Full time

    JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they...

  • Data Center Facility Technician

    1 month ago

    Old Toronto, Ontario, CA Serverfarm Full time

    Serverfarm is a leading developer and operator of data centers in North America, Western Europe, and Israel, and has key customer relationships with rapidly growing hyperscale, technology and network customers. In September 2023, Manulife Investment Management acquired a controlling interest in Serverfarm, which will allow the company greater access to...

  • Analyst, Treasury Solutions

    1 month ago

    Old Toronto, Ontario, CA TD Bank Full time

    Analyst, Treasury Solutions Postulerremote type Hybridelocations Toronto, Ontariotime type Temps pleinposted on Publié il y a 3 jour(s)job requisition id R_1356428Job Description:TD Securities ('TDS') is one of the world's leading wholesale banks with operations spread across 15 locations. TDS is a top-two dealer in Canada with a growing US...

  • Biotech Facility Construction Project Engineer

    4 weeks ago

    Old Toronto, Ontario, CA JobContax Full time

    ```html Job Title: Biotech Facility Construction Project Engineer Location: Dun Laoghaire, Dublin Are you a Construction Project Engineer with experience working in a similar construction environment? Large projects on Architectural & Engineering (A&E) on Biopharmaceutical site projects are beneficial. This is a contract role based on site. Job...

  • Talent & Learning Solutions Consultant

    4 weeks ago

    Old Toronto, Ontario, CA IKO Global Full time

    IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built...

  • Assistant Facilities Manager

    4 weeks ago

    Old Toronto, Ontario, CA Jones Lang LaSalle Incorporated Full time

    Assistant Facilities Manager - Downtown Toronto (Bay & Richmond)JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to...

  • Automation Engineering Manager

    1 month ago

    Old Toronto, Ontario, CA Dawn Staffing Solutions Canada Full time

    One of our clients in GTA is looking for an Automation Engineering Manager for their facility. Job Duties: Lead, mentor, and manage a team of automation engineers. Facilitate professional development and training opportunities for team members. Plan, manage, and execute automation projects from conception to completion. Coordinate with...

  • Corporate Performance Management Consultant

    1 month ago

    Old Toronto, Ontario, CA Delbridge Solutions Inc. Full time

    Delbridge Solutions is growingDelbridge Solutions is one of North America’s fastest-growing technology companies. With offices in Canada, the USA, Europe, and Costa Rica, we provide world-class software solutions and implementation services for Performance Management, Data Management, and Corporate Transformation. We celebrate and reward your achievements,...

  • Director of Sales and Business Development

    4 weeks ago

    Old Toronto, Ontario, CA Avia Solutions Group Full time

    Director of Sales and Business Development (Line Maintenance)Location: Toronto (Mississauga), CanadaFL Technics is a global provider of tailor-made services for aircraft maintenance, repair, and overhaul (MRO), delivering solutions to commercial aviation customers worldwide. FL Technics operates in a vast network of representative offices, hangars, and shop...

  • Director, Managed Solutions Architecture

    3 weeks ago

    Old Toronto, Ontario, CA Equinix, Inc. Full time

    Who are we?Equinix is the world’s digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners, and possibilities to scale with...