Mortgage Recovery Agent

3 days ago

Calgary Alberta, Calgary region, Canada Vaco Full time

Summary of this role:

We are seeking a self-starting Client Service Officer who wants to join our client's office full-time.


Responsibilities include:

· Working closely with borrowers with payment arrangement for missed payments.

· Processing NSF payments and following up on delinquencies to facilitate timely resolution.

· Managing payment date changes and ensuring accurate processing.

· Generating reports on files in arrears, providing insights and recommendations.

· Analyzing client history (especially arrears) to recommend mortgage renewals.

· Handling CRA information requests and managing bankruptcy or consumer proposals.

· Ensuring compliance with property tax notices and coordinating foreclosure procedures.

· Filing and recording all insurance documents received.

· Sending cancellation letters for insurance as required.

· Working within the Client Relations team on various projects, as assigned

· General administrative duties such as data entry, document production, and learning across other mortgage servicing roles

All while ensuring regulatory compliance and anti-money laundering standards are met


Skills Requested:

· Proficiency in MS Office including Word, Excel, and Outlook

· High attention to detail, accuracy, and excellent time management skills

· Excellent ability to communicate with a high level of integrity and professionalism

· Exceptionally organized with a great ability to multitask

· Possess a high level of initiative to produce accurate work in a fast-paced, deadline driven environment

· Ability to identify and resolve problems in a timely manner

· Self-motivated and disciplined

· Fluent in verbal and written English

· Mortgage Agent License in AB, BC, or ON is an asset

· 2+ years of previous mortgage experience

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