Branch Process Analyst
16 hours ago
Apex Systems is a Global IT Services Firm and our Staffing practice is looking for a Branch Process Analyst with experience working within a Financial Institution, to place at our client, a Big Five Bank. You will be joining a highly collaborative, fast paced and high performing team.
Client: Big Five Bank
Estimated Start Date: Mid Dec 2024
Length of Contract: 6-9 months with possibility for extension
Working Location: Hybrid. 1-2 Days in Downtown Toronto
Working Hours: 37.5 hours per day
Project: BAU work – additional team bandwidth is needed
Description:
We are seeking a Branch Process Analyst to join our team and contribute to the ongoing optimization of our branch operations. The ideal candidate will have a strong understanding of bank (BMO) specific branch policies, procedures, and intake processes.
Responsibilities
- Policy and Procedure Updates: Review and update existing policies and procedures to ensure compliance with regulatory requirements and operational best practices.
- Develop new policies and procedures as needed to address evolving business needs.
- Process Map Updates: Create and maintain accurate process maps to visualize and streamline branch workflows.
- Identify opportunities for process improvement and implement solutions to enhance efficiency.
- Intake Management: Manage the intake process for new requests and inquiries related to branch operations.
- Prioritize and assign tasks to appropriate teams.
- Track and monitor the progress of intake requests to ensure timely resolution
Required Skills and Experience:
- 3+ years of experience in a BMO branch or related role.
- Strong understanding of policies, procedures, and systems.
- Excellent organizational and time management skills.
- Strong attention to detail and accuracy.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
Preferred Skills and Experience:
- Experience with process improvement methodologies (e.g., Lean, Six Sigma).
- Knowledge of project management tools (e.g., Jira, Confluence, Clarity).
- If you are a highly motivated and detail-oriented individual with a passion for process improvement, we encourage you to apply
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