Branch Process Analyst

16 hours ago


Toronto Ontario, Ontario, Canada Apex Systems Full time

Apex Systems is a Global IT Services Firm and our Staffing practice is looking for a Branch Process Analyst with experience working within a Financial Institution, to place at our client, a Big Five Bank. You will be joining a highly collaborative, fast paced and high performing team.


Client: Big Five Bank

Estimated Start Date: Mid Dec 2024

Length of Contract: 6-9 months with possibility for extension

Working Location: Hybrid. 1-2 Days in Downtown Toronto

Working Hours: 37.5 hours per day

Project: BAU work – additional team bandwidth is needed


Description:

We are seeking a Branch Process Analyst to join our team and contribute to the ongoing optimization of our branch operations. The ideal candidate will have a strong understanding of bank (BMO) specific branch policies, procedures, and intake processes.


Responsibilities

  • Policy and Procedure Updates: Review and update existing policies and procedures to ensure compliance with regulatory requirements and operational best practices.
  • Develop new policies and procedures as needed to address evolving business needs.
  • Process Map Updates: Create and maintain accurate process maps to visualize and streamline branch workflows.
  • Identify opportunities for process improvement and implement solutions to enhance efficiency.
  • Intake Management: Manage the intake process for new requests and inquiries related to branch operations.
  • Prioritize and assign tasks to appropriate teams.
  • Track and monitor the progress of intake requests to ensure timely resolution


Required Skills and Experience:

  • 3+ years of experience in a BMO branch or related role.
  • Strong understanding of policies, procedures, and systems.
  • Excellent organizational and time management skills.
  • Strong attention to detail and accuracy.
  • Proficiency in Microsoft Office Suite, particularly Excel.
  • Ability to work independently and as part of a team.
  • Strong communication and interpersonal skills.


Preferred Skills and Experience:

  • Experience with process improvement methodologies (e.g., Lean, Six Sigma).
  • Knowledge of project management tools (e.g., Jira, Confluence, Clarity).
  • If you are a highly motivated and detail-oriented individual with a passion for process improvement, we encourage you to apply



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