![Binance](https://media.trabajo.org/img/noimg.jpg)
API Trading Technical Support
4 weeks ago
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the cryptocurrency revolution that is changing the world?
We are looking for a talented Technical Support Engineer / API Trading Support lead to join the TechOps team.
This role will involve investigating and resolving technical questions related to API programming issues and cover global institutions such as HFTs and algo/quant funds. It will include close cooperation with our VIP Account team, Customer Support, internal Dev/Infra teams, as well as other parties. This is a lead role with 5-8 team members across the globe, so previous management experience is strongly preferred. The role also needs to talk to VIP customers directly, so bilingual fluency in both English and Mandarin is preferred.
Location is flexible - can be in Canada, or EU/MENA/APAC region.
Responsibilities
- In charge of technical support and handle urgent escalation from high profile institution customers for API trading related issues in a production environment with high-volume transactions.
- Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team.
- Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely.
- Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization.
- High responsibility in continuous improvement in service quality and efficiency.
- Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes.
- Ability to continuously extend support offering to users based on market situation.
- Ability to handle senior management communication and escalation.
- Experience in providing technical support or using Exchange APIs.
- Programming experience is a good plus. 10+ years of experience in similar roles - e.g. Technical Support Engineer, SL3 Engineer, Application Owner, etc.
- Experience in trading or developing trading program over traditional financial instruments or cryptocurrencies are required.
- 3+ years management experience is strongly preferred while still needing this role to be very hands-on.
- Good command in English (both spoken and written). Bilingual in English and Mandarin is preferred.
- Must have strong capabilities to identify, analyze and resolve problems logically and systematically.
- 3+ years with scripting or programming skills, etc.
- 3+ years Cloud Infra (AWS) experience.
- 3+ years Web or App related project support experience with HTTP protocol, JavaScript, RESTful, JSON, Web Service, TCP/IP, Linux/Unix.
- Understanding of software development methodologies and coding standards.
- Experience with software application debugging and troubleshooting.
- Familiar with technical support processes and escalation management.
- Passionate with technical support to solve complicated customer issues.
- Ability to present or speak fluently to engineers, product managers, high profile customers and senior leadership team.
- BS/MS in Computer Science, Math or related scientific disciplines.
- Background in Software Development is a plus.
Working at Binance
• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless.
• Tackle fast-paced, challenging and unique projects.
• Work in a truly global organization, with international teams and a flat organizational structure.
• Competitive salary and benefits.
• Flexible working hours, remote-first, and casual work attire.
Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
#J-18808-Ljbffr-
Technical Support Specialist
4 weeks ago
Vancouver, Metro Vancouver Regional District, CA KNG Technical Inc. Full time• Executes rapid response recovery that is focused on minimizing device downtime as well as the resolution of problems so that they do not recur, while keeping the customer constantly aware of progress. • Delivers technical service within established departmental plans and budgets. • Maintains acceptable productivity levels, customer satisfaction...
-
Senior Technical Product Manager
2 weeks ago
Vancouver, Metro Vancouver Regional District, CA Azad Technology Partners Full timeAZAD Technology Partners is seeking a Senior Technical Product Manager for a full-time, W2 Contract position based in Dallas, TX.Schedule: Full-time, 40 hours/week, Hybrid (3 days/week in-office)Assignment Duration: 10 Months with possibility of extending.Compensation & Benefits: Compensation is between $50.00 - $55.00 hourly. Benefits include co-paid...
-
IT Technical Support
3 weeks ago
Vancouver, Metro Vancouver Regional District, CA Seapeak Full timePosition: IT Technical SupportLocation: Vancouver, CanadaDepartment: Information TechnologyReports To: Manager, Technical SupportPosition SummaryThe IT Technical Support position will perform a variety of duties related to supporting our users, offices, and vessels, providing a high level of 1st and 2nd line IT technical support and assisting with other...
-
Senior Technical Writer
4 weeks ago
Vancouver, Metro Vancouver Regional District, CA Clariti Cloud Inc. Full timeReporting to the Manager, Technical Writing, the Senior Technical Writer will create, enhance, and maintain documentation for our product suite as well as drive quality for our documentation sets. We work in a highly collaborative agile environment, and this role will be a key participant in several different initiatives across the company. As a Senior...
-
Vancouver, Metro Vancouver Regional District, CA Interactive Brokers Full timeAs a member of the Client Technical Support L1, you will assist clients with inquiries pertaining to our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity to problem solving, troubleshooting technical, and...
-
Vancouver, Metro Vancouver Regional District, CA Interactive Brokers Full timeAs a member of the Client Technical Support L1, you will assist clients with inquiries pertaining to our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity to problem solving, troubleshooting technical, and...
-
Technical Animator
4 weeks ago
Vancouver, Metro Vancouver Regional District, CA Method Studios Full timeCompany: Method StudiosPosition: Technical Animator (General Submission)Location: Vancouver, BC*Pay Range: $29.00 - $43.00 CAD hourlyPOSITION SUMMARY:Method’s Real-Time division is looking for an experienced Technical Animator to join our Vancouver team.MAIN DUTIES:In this role you will work with the Animation Director, Rigging and Asset teams to provide...
-
Technical Support Specialist
3 weeks ago
Vancouver, Metro Vancouver Regional District, CA Chrysos Corporation Full timeTechnical Support Specialist - Quality ControlWelcome to Chrysos - Where Innovation Meets Mining Excellence.We are seeking a Technical Support Specialist to join our global Technical Support team, located in Vancouver BC, Canada. Technical Support Specialists provide support to internal teams and external clients in support of our Photon Assay instruments...
-
Technical Animator/Rigger
4 weeks ago
Vancouver, Metro Vancouver Regional District, CA Method Studios Full timeCompany: Method StudiosPosition: Technical Animator/Rigger (Temporary)Location: Vancouver, BC– Remote*Pay Range: $26.00 - $47.00 CAD hourlyPOSITION SUMMARY:Method’s Real-Time division is looking for an experienced Technical Animator & Rigger to join our Vancouver team.MAIN DUTIES:Work with the CG Supervisor, Rigging, Animation, and Modeling Leads to...
-
Technical Animator/Rigger
4 weeks ago
Vancouver, Metro Vancouver Regional District, CA Company3Method Studios Full timeCompany: Method Studios Position: Technical Animator/Rigger (Temporary) Location: Vancouver, BC – Remote Pay Range: $26.00 - $47.00 CAD hourly POSITION SUMMARY: Method’s Real-Time division is looking for an experienced Technical Animator & Rigger to join our Vancouver team. MAIN DUTIES: Work with the CG Supervisor, Rigging, Animation, and Modeling Leads...
-
Technical Support Specialist
3 weeks ago
Vancouver, Metro Vancouver Regional District, CA T-Net British Columbia Full timeAs a valued member of our client's Support Team, you will be their face and voice through your knowledge, charisma, and dedication. You will help ensure our client's email and archiving environments are running smoothly. This role puts you in the front seat with new challenges to conquer each and every day, allowing your troubleshooting and creative...
-
FX Pipeline Technical Director
4 weeks ago
Vancouver, Metro Vancouver Regional District, CA Tech Artists Full timePurpose of the job:The FX Department is responsible for Houdini-centric procedural workflows for complex visual effects including (but not limited to) volumetrics, simulation, and destruction. The FX Pipeline TD is responsible for maintaining, troubleshooting, and improving the FX pipeline. They design, implement, and manage tools that assist the digital...
-
Technical Animator/Rigger
4 weeks ago
Vancouver, Metro Vancouver Regional District, CA Method Studios Full timeCompany: Method StudiosPosition: Technical Animator/Rigger (Temporary)Location: Vancouver, BC– Remote*Pay Range: $26.00 - $47.00 CAD hourlyPOSITION SUMMARY:Method’s Real-Time division is looking for an experienced Technical Animator & Rigger to join our Vancouver team.MAIN DUTIES:Work with the CG Supervisor, Rigging, Animation, and Modeling Leads to...
-
Trade Marketing Manager
4 weeks ago
Vancouver, Metro Vancouver Regional District, CA TallGrass Full timeTallGrass Core Values:· Celebrate – We work hard, play hard and laugh hard.· See the big picture – We see, understand and care about the whole process.· Build community – We nurture our relationships and ourselves.· Follow through – We honour the trust people place in us.· Show gratitude – We respect and...
-
Technical Animator/Rigger
4 weeks ago
Vancouver, Metro Vancouver Regional District, CA COMPANY 3 Full timePOSITION SUMMARY:Method’s Real-Time division is looking for an experienced Technical Animator & Rigger to join our Vancouver team.MAIN DUTIES:Work with the CG Supervisor, Rigging, Animation, and Modeling Leads to provide creative iterative problem solving.Create, maintain, test, and debug animation tools and pipelines.You will ensure art content and...
-
Senior Web Developer, Crypto Trading
3 weeks ago
Vancouver, Metro Vancouver Regional District, CA Robinhood Full timeJoin a leading fintech company that’s democratizing finance for all.Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help...
-
Technical Sales Representative
4 weeks ago
Vancouver, Metro Vancouver Regional District, CA Mttalentgroup Full timeResponsibilitiesConduct product demonstrations and presentations to showcase the equipment capabilities and advantages.Tailor sales conversations to address specific customer needs.Identify and reach out to potential customers through various channels, including cold calling, networking, and attending industry events and trade shows.Provide ongoing support...
-
Technical Support Specialist
4 weeks ago
Vancouver, Metro Vancouver Regional District, CA Dynamsoft Corporation Full timeRole Overview:We are seeking a highly skilled Technical Support Specialist with a strong background in iOS and Android development to provide pre-sales and post-sales technical support to our customers. The ideal candidate will have a deep understanding of mobile technologies and be able to assist customers in integrating and troubleshooting our SDKs within...
-
Technical Services Specialist
4 weeks ago
Vancouver, Metro Vancouver Regional District, CA Chrysos Corporation Full timeChrysos develops and builds X-ray instruments for compositional analysis for laboratory and field use. We replace conventional, chemistry-based analysis methods such as Fire Assay in minerals applications around the world. Our core product offering is the Chrysos PhotonAssay technology that provides rapid assays for gold, silver, copper, and other related...
-
Technical Support Specialist
2 weeks ago
Burnaby, Metro Vancouver Regional District, CA Fortinet Full timeDescriptionFortinet is looking for an experienced Technical Support Specialist to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through...