Senior Technical Project Manager

4 months ago

Toronto Ontario, Ontario, Canada Paymentus Full time

Summary/Objective

The Technical Project Manager will be responsible for collaborating with cross-functional teams to drive implementations forward and adhere to deliverable deadlines. This position serves as the key resource for clients during the implementation process.


Detailed Oriented Project/Program Manager that can manage large portfolios. Internal facing role - working with Engineering, QA, DevOps to track planning, execution, and delivery of all roadmap initiatives.


Our engineering team is a tough team to chase so this person needs to have the ability to influence, build good relationships, trust, and credibility with the team.


Essential Functions/ Responsibilities

  • Serve as primary point of contact/driver for project completion with existing customers through implementation. Establish processes/procedures to manage customer portfolio activity.
  • Become a product expert, with strong understanding in configurations and data integration
  • Work cross functionally internally to solve implementation challenges
  • Demonstrate understanding of web based applications, API's, and data integration
  • Monitor new client implementations and existing client support; provide daily problem solving, coordination and leadership as required
  • Partner with technical and operations resources as they develop integrated software solutions and support systems to serve the partners and clients
  • Maintain ongoing reporting of partner/client status and activities
  • Management of multiple complex SAAS projects and implementations
  • Ability to proactively troubleshoot and solve problems with limited supervision
  • Fosters collaboration and positive team environment

Supervisory Responsibility

This position does not have any supervisory responsibility or direct reports.

Education and Experience

  • Bachelor’s degree or equivalent experience/project management certifications preferred
  • 8-10 years of background in delivering projects for external customers
  • Strong organizational, communications and people skills required
  • Ability to work independently and in a team environment
  • Enjoys wearing multiple hats and can be called on to play whatever role is required for the situation
  • Background in the Payments, Banking, E-Commerce, Finance and/or Utility industries helpful but not required

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.



EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

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