Current jobs related to Director of Customer Success - Mississauga Ontario CW, Peel region - BoomerangFX

  • Director Service and Delivery

    1 month ago

    Mississauga, Ontario, C4W, Peel region, Canada Gate Gourmet Canada Full time

    We’re looking for motivated, engaged people to help make everyone’s journeys better.Reporting into the General Manager or the General Manager Operations. The Director leads the Service Delivery department with overall financial, operational and compliance accountability.Main Duties and Responsibilities:Overall leadership of Service Delivery department...

  • Sr. Director/General Manager, Site

    7 days ago

    Mississauga, Ontario, C4W, Peel region, Canada Thermo Fisher Scientific Inc. Full time

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionPosition: Sr. Director/General Manager (GM), MississaugaReports To: Vice President/General Manager (VP/GM), Oral Solid Dose Business, DPD-NALocation: Mississauga, OntarioAt Thermo Fisher Scientific, each one of our 125,000 extraordinary minds has a unique story to tell. Join us and...

  • Customer Service Associate – Customer Service Representative – Dixie

    7 days ago

    Mississauga, Ontario, C4W, Peel region, Canada Canadian Tire Corporation Ltd Full time

    Customer Service Associate - Customer Service Representative - Dixie & Dundas Type : Fulltime, Parttime Location : Mississauga On Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada”s most iconic and trusted...

  • Director of Operations

    4 months ago

    Mississauga, Ontario, Peel region, Canada ML6 Search + Talent Advisory Full time

    The Opportunity:Our client, a leading and well-established provider of animal healthcare services, is seeking a Director of Operations to join their large Emergency Veterinary Hospital in Mississauga.The Director of Operations will oversee the daily operations of a multi-veterinarian, 24-hour emergency, specialty, and referral hospital. The ideal candidate...

  • Customs Manager

    3 days ago

    Mississauga, Ontario, Peel region, Canada Rhenus Logistics Full time

    Who we are Have you worked out the logistics of your career yet? You will at Rhenus!The Rhenus Group is one of the leading logistics specialists with global business operations and annual turnover amounting to EUR 7.5 billion. 40,000 employees work at 1,320 business sites in more than 70 countries and develop innovative solutions along the complete supply...

  • Managing Director

    7 days ago

    Mississauga, Ontario, C4W, Peel region, Canada Gate Gourmet Canada Full time

    We’re looking for motivated, engaged people to help make everyone’s journeys better.Main Duties & Responsibilities:Establishes and maintains annual budgets, profit objectives and responsibility for the financial and operational performance of each Unit through effective management of each leadership team and collaboration with Finance.Maintains an...

  • Director of Global Talent Management

    1 week ago

    Mississauga, Ontario, Peel region, Canada Brookwood Recruitment Ltd Full time

    Do you have talent management experience, and are you seeking a new job in Mississauga? If so, we'd love to hear from you! Brookwood is helping a respected company recruit a collaborative and enthusiastic Director of Talent Management to join their inclusive team. This full-time talent management role offers an attractive salary and benefits.As a...

  • Director, Enterprise Architecture

    1 week ago

    Mississauga, Ontario, Peel region, Canada Rexall Pharmacy Group ULC Full time

    The Role: Director, Enterprise ArchitectureAt Rexall, we are community difference makers. We are leaders in health and wellness and a talent destination for over 7000+ Rexall team members. Together, we are defining better health through innovation, service, and living the “I²CARE” values. Talk about a dream team!What you are looking for:A closely...

  • Director, Legal

    1 week ago

    Mississauga, Ontario, Peel region, Canada Rexall Pharmacy Group ULC Full time

    At Rexall, we are community difference makers. We are leaders in health and wellness and a talent destination for over 7000+ Rexall team members. Together, we are defining better health through innovation, service, and living the “I²CARE” values. Talk about a dream team!What you are looking for:A closely connected cultureA total rewards package meant to...

  • Account Manager

    1 month ago

    Mississauga, Ontario, C4W, Peel region, Canada Acklands-Grainger inc. Full time

    Work Location Type: Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers,...

  • Position Details

    7 days ago

    Mississauga, Ontario, C4W, Peel region, Canada Fastenal Part time

    Job Description Supply Chain Associate 400 Matheson Blvd E, Mississauga, ON L4Z 1N8 ONMI1 Public Store Part-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm10 - 28 hours/week OVERVIEW: Embark on a dynamic journey as a Part-time Supply Chain Associate, where every day offers a new opportunity to immerse yourself in the world of supply chain excellence. In...

  • Position Details

    7 days ago

    Mississauga, Ontario, C4W, Peel region, Canada Fastenal Part time

    Job Description Supply Chain Associate 1-2835 Argentia Rd, Mississauga, ON L5N 8G6 ONMI2 Public Store Part-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm10 - 28 hours/week OVERVIEW: Embark on a dynamic journey as a Part-time Supply Chain Associate, where every day offers a new opportunity to immerse yourself in the world of supply chain excellence. In...

  • Customer Technical Support Engineer

    7 days ago

    Mississauga, Ontario, Peel region, Canada I-Gard Corporation Full time

    As a leader in electrical safety in North America leveraging our industry leading product portfolio and strong technical reputation, we need to add to our Technical Customer Support Engineering Team based in Mississauga. The primary responsibilities of the position are as follows: Be one of the Company’s lead personnel in dealing with customers. The...

  • Supervisor, Ops, Transport

    7 days ago

    Mississauga, Ontario, C4W, Peel region, Canada Gate Gourmet Canada Full time

    We’re looking for motivated, engaged people to help make everyone’s journeys better.We are looking for someone with a passion for Operations Leadership for a position in our Toronto Flight Kitchen. If you have strong leadership skills and high-level labour planning experience, this is an opportunity to take your career to the next level. Reporting to the...

  • SerDes Physical Implementation, Staff Engineer

    1 month ago

    Mississauga, Ontario, C4W, Peel region, Canada Synopsys Full time

    As a SerDes Physical Implementation, Staff Engineer, the successful candidate will work on a variety of advanced SERDES developments including the latest 56/112/224G standards. The digital implementation organization is seeking a motivated person responsible for the physical implementation of complex IPs and testchips across multiple process technologies...

  • Manufacturing Engineering Coordinator

    1 month ago

    Mississauga, Ontario, C4W, Peel region, Canada Magna International Full time

    Job Number: 69096 Group: Cosma International Division: Magna Body & Chassis Mississauga Job Type: Permanent/Regular Location: MISSISSAUGA Work Style: About us We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving...

  • Manager Technical Operations

    1 month ago

    Mississauga, Ontario, C4W, Peel region, Canada Thermo Fisher Scientific Inc. Full time

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsAdherence to all Good Manufacturing Practices (GMP) Safety Standards, OfficeJob DescriptionAs part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our...

  • Inventory Analyst

    1 month ago

    Mississauga, Ontario, C4W, Peel region, Canada Magna International Full time

    Job Number: 69071 Group: Cosma International Division: Magna Body & Chassis Mississauga Job Type: Permanent/Regular Location: MISSISSAUGA Work Style: On-Site About us We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while...

  • Business Manager

    7 days ago

    Mississauga, Ontario, C4W, Peel region, Canada Thermo Fisher Scientific Inc. Full time

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsAdherence to all Good Manufacturing Practices (GMP) Safety Standards, OfficeJob DescriptionJob DescriptionAs part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to...

  • Department Manager, Receiving

    7 days ago

    Mississauga, Ontario, C4W, Peel region, Canada RONA Full time

    Department Manager, Receiving (Full Time) Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Opportunities...

Director of Customer Success

3 months ago

Mississauga Ontario CW, Peel region, Canada BoomerangFX Full time

Why BoomerangFX?

BoomerangFX was recently recognized by the Deloitte Fast 500 program as the 5th fastest growing technology company in Canada and the 50th fastest growing company in North America. We specialize in offering healthcare SaaS solutions offering integrated clinic practice management software, digital marketing and e-learning solutions to the aesthetic medical industry. We serve specialized industry segments spanning dermatology, cosmetic surgery, women’s health, cosmetic, vision, dental and hair restoration.

Our company is well-funded by international private equity. We have a market opportunity that is rare in its scale, recession resilient and powered by a strong business model with an impressive leadership team. Trusted by a growing community of healthcare professionals across North America. Our product delivers the only cloud-based SaaS solution for private healthcare practices integrating the advanced clinic workflow management tools, electronic medical records (EMR), accounting, data analytics, digital advertising, lead generation and e-learning in a single user-friendly solution. This unique feature-rich practice management solution is supported by advanced Machine Learning and designed to help our clients succeed in the marketplace.

BoomerangFX is expanding rapidly across North America and international markets including Australia, Germany, France, the UK and Latin America with industry-leading technology that is helping to modernize private aesthetic healthcare practices.

Please note that this is a 5 days/week In-Office position, based in our office in Mississauga, ON.

Role Overview

As the Director of Customer Success at BoomerangFX, you will play a pivotal role in building and maintaining strong customer relationships. You will be responsible for developing and executing strategies to drive customer satisfaction, retention, and growth. You will lead a team of Customer Success Managers and work collaboratively with other departments to ensure our customers' needs are met and exceeded.

Key Responsibilities:

  • Manage and lead a team of 5-15 Customer Success Managers.
  • Develop and implement a comprehensive customer success strategy to drive customer satisfaction, retention, and growth.
  • Act as an escalation point for critical customer issues and ensure timely resolution.
  • Identify opportunities to expand customer engagement and value through upselling and cross-selling.
  • Build and maintain strong relationships with key customers, understanding their goals, challenges, and needs.
  • Champion the voice of the customer within the organization, advocating for customer needs, feedback, and enhancement requests.
  • Collaborate with product development and marketing teams to align offerings with customer expectations.
  • Develop and implement key performance indicators (KPIs) to measure and improve customer success metrics.
  • Provide regular reports and updates to senior management on the state of customer success efforts.
  • Oversee the development of customer onboarding programs to ensure new clients are set up for success.
  • Provide leadership, guidance, and mentorship to the team to ensure high-performance and excellent customer experience.

Qualifications:

  • Bachelor’s degree in Business, Marketing, or a related field; MBA is a plus.
  • Total experience of 10+ years in customer engagement and customer success management.
  • Proven experience in leading and managing customer success teams in a SaaS environment.
  • Strong understanding of customer relationship management and retention strategies.
  • Excellent interpersonal, communication, and negotiation skills.
  • Data-driven with the ability to analyze customer data and make informed decisions.
  • Strong project management and organizational abilities.

What we offer:

  • Competitive Salary + Annual Performance Bonus
  • Comprehensive Benefits Package (Dental, Vision, Prescription, Medical)
  • Paid Time Off
  • Free Onsite Parking
  • Onsite Fitness Facilities
  • Company events (social hours, team events)

If you are looking to join a dynamic tech company that values creativity, collaboration, and fun, then BoomerangFX is the place for you Join our team and be part of a company that is not only dominating the tech industry but will provide you the opportunity to work on exciting projects, collaborate with talented colleagues, and make a real impact on growing your career.

#J-18808-Ljbffr