Customer Technical Support Engineer
3 weeks ago
As a leader in electrical safety in North America leveraging our industry leading product portfolio and strong technical reputation, we need to add to our Technical Customer Support Engineering Team based in Mississauga.
The primary responsibilities of the position are as follows:
Be one of the Company’s lead personnel in dealing with customers. The transactions you will have with customers include providing technical assistance, developing and providing quotations, negotiating and winning orders and processing contracts.
Be an active member of the Company’s design team, developing product configurations to meet customer requirements.
Be a driving force in the development of new products and applications for existing products to contribute to the growth and profitability of the Company by directly feeding customer needs and expectations to the engineering group
Daily Functions will include but not be limited to:
1) Develop and provide priced quotations in response to customer requests.
2) Develop configurations of product applications to meet customer requirements.
3) Liaise with the production/engineering departments to ensure products are manufactured in accordance with customer orders and in resolving difficulties.
4) Administer contracts and orders received by the Company from customers.
5) Work with customers, where necessary, to determine appropriate product configurations to meet their needs including customer visits to assist in the application of the Company’s products.
The successful applicant will have a Bachelor degree in Electrical Engineering as well as strong communication and interpersonal skills.
The base salary for this position is $54,000 per annum with additional benefits such as medical, matching RRSP and discretionary performance bonus based on overall company performance.
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