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Service Manager
3 months ago
Join a company with a competitive compensation package and a broad range of benefits.
Thermo King Eastern Canada sells services and reconditions all major brands of transport equipment to manage temperature control environments for food and other perishables. We are a fast-growing company looking to add an exceptional Service Manager to join our winning team.
The Service Manager will lead the efficient and profitable operation of the Service Department by providing the highest level of customer service. They will ensure a streamlined communication process for all work orders, messages, and information to and from technicians, support staff, and customers.
Benefits of being on a winning team:- Paid Vacation
- Long Term Disability and AD&D
- Competitive Medical, Dental, and Vision Insurance Package
- Employee & Family Assistance Program
- RRSP Program
- Referral Bonus Program
- Manage the overall operations of the service center department through communication processes, procedures, and people.
- Maintain payroll, scheduling, discipline, and performance management for the employees.
- Ensure adequate personnel, equipment, and material levels to meet maintenance, servicing, and repair needs.
- Champion the company’s health and safety procedures and training.
- Ensure technicians' certifications are updated as required.
- Work with the parts department to ensure quick turnaround of part supply for the service department.
- Advise technicians with technical information and ensure technicians’ productivity.
- Create and change schedules as dictated by demand and performance.
- Continually monitor workloads throughout the department and actively pursue additional resources when justified.
- Create initiatives and procedures that maximize organizational ability to service clients with the most efficiency possible.
- Discuss and resolve issues with mobile technicians concerning questions, on-call status, assignments, etc.
- Maintain an efficient process to ensure a high level of accuracy on customer invoices.
- Monitor processes for timely customer billing.
- Enforce fleet administration standards and vehicle operating policies.
- Other duties as assigned.
- College program in logistics or equivalent business-related experience preferred.
- Minimum 5 years of experience in a similar role.
- Management experience with leading a team.
- Previous experience in a dispatch environment.
- Strong knowledge of the Transportation Industry and temperature control equipment.
- Proficient in understanding the temperature control equipment environment.
- Health and Safety Experience.
- Strong initiative and ability to handle a high volume of work in a fast-paced challenging environment.
- Proficient in MS Office.
READY TO START YOUR CAREER AT THERMO KING EASTERN CANADA?
At Thermo King Eastern Canada, we take pride in knowing that our progress begins with our team members. We provide a supportive working atmosphere with training and career advancement opportunities.
We thank all applicants; however, only those selected for an interview will be contacted.
Thermo King Eastern Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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