Operations Manager
2 months ago
- Promotes and protects the TWO MEN AND A TRUCK® brand
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Determines staffing requirements, interview, hires and trains new employees, or oversees these processes
- Responsible for employee accountability and adherence to franchise and system standards and policies
- Directs employee scheduling and dispatch of movers and drivers
- Responsible for employee development and corrective action programs
- Oversees all workers compensation and unemployment claims
- Coordinates and directs the fleet maintenance and equipment inventory programs
- Ensures compliance with all MTO regulations
- Handles customer concerns and oversees damage resolution process
- Responsible for being the “on-call” emergency contact outside of normal business hours
- Participates in regular training and development programs offered through Stick men university® to further the knowledge of the system
- Actively participates in community, industry or other relevant associations
- Bachelor’s Degree in business, management, or other related field is preferred
- A minimum of 3 years of business, management, or other relevant experience is required. TWO MEN AND A TRUCK® or moving industry experience is preferred
- Extensive knowledge of TWO MEN AND A TRUCK® system policies, procedures, and industry
- Excellent oral and written comprehension and communication skills
- Excellent organizational and time management skills
- Demonstrated ability to lead by example to motivate, develop, and direct people
- Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
- Strong decision making ability
- Understanding of and commitment to customer service and the TWO MEN AND A TRUCK® core values
- Must be proficient with the following Microsoft applications:
- Excel
- Word
- Outlook
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