Regional Manager, Health Services

2 months ago

Ottawa Ontario HB, Montréal, Canada Dynacare Full time
Description Position at Dynacare

Job Posting: Regional Manager, Health Services Relocation Assistance as Required
Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.Are YOU our next Regional Manager, Health Services?The Regional Manager, Health Services is accountable for the operation of the Laboratory and Health Services Centers in accordance with the Dynacare strategic plans. The primary function is building great teams through strong, positive employee relations and creating a work environment that supports the delivery of exemplary customer care and a positive customer. Other accountabilities are efficient utilization of resources and fostering a culture of quality and continuous improvement.This is a full-time, permanent role, overseeing the Laboratory and Health Services Centers at Bank Street, Kent Street and Downtown Ottawa.

Why Dynacare is an amazing place for YOU:
  • Join an award-winning "Top Employer" with meaningful and impactful career opportunities
  • Access a health and wellness benefits program that supports you and your loved ones
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities
  • Invest in your future through RRSP match benefits and an employee stock purchase program
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
How YOU will make a difference:
  • Responsible for transforming the Laboratory and Health Services Centers within a region to a new delivery model designed to ensure an excellent customer experience through consistent, outstanding customer care
  • Foster an environment of positive employee relations and strong teamwork while working in compliance with established human resources policies and practices
  • Encourage trust and open communication with direct reports, address employee feedback and input and ensure team understanding of corporate and departmental goals and performance
  • Engaging the Director, Health Services Operations and Human Resources for guidance and/or direction to ensure a positive client, customer or employee experience
  • Build and manage an effective team through strategic hiring, training, performance management, coaching and recognition
  • Liaise with clients and ensure their experience is positive by providing professional, timely assistance to enquires, educate clients on processes, investigate concerns and ensure full understanding of client needs
  • Analyze and make recommendations to continuously improve workflow processes to assure consistency and quality in the delivery of service to customers, laboratory operations and clients
  • Conduct metric reviews of area Laboratory and Health Services Centers to ensure key indicators of cost, quality, delivery, safety and customer experience are being met or exceeded, and introduce corrective actions where required
  • Participate in continuous improvement projects along with regional goals and objectives aligned with corporate strategy
  • Develop and administer regional operating budgets, identify potential cost saving and make recommendations for improvement
  • Responsible for completing operating reports using metrics and key performance indicators
  • Pursue ongoing continuing education to ensure awareness of new industry or regional trends, developments, laws regulations, and technology
  • Support the Business Development team with the establishment of new clients
  • Oversee maintenance and renovation programs for each location in the region in conjunction with the Manager, Support Services
  • Understanding of laboratory operations, processes and key performance indicators
  • Understanding of customer care best practices and demonstrated ability applying that knowledge in high volume, time sensitive environment
  • Promoting and championing a healthy and safe environment
  • Participate in and implement health and safety programs and activities such as training, communication, inspection, investigation and general safety promotion
What YOU bring to the role:
  • Post-Secondary education in Healthcare, Science or Business 3+ years of leadership experience in a high paced, customer facing environment is preferred
  • Previous related experience required to perform job: 3-5 years
  • Proficient computer skills (MS Office and applicable software applications)
  • Lean Six Sigma and/or Change Management training - required
  • Proven attention to detail, excellent organizational, prioritization and time management skills
  • Ability to manage multiple items effectively
  • Experienced people manager with the ability to develop talent and building high performing teams
  • Effective communication skills and the ability to work effectively with all levels of management and non-management
  • A strong team player with the ability to work independently with a high degree of initiative.
  • Demonstrated customer focus with the ability to engage direct/indirect reports to promote a customer centric environment
  • Highly motivated individual with a proven track record of delivering results on multiple priorities while meeting competing deadlines
  • Knowledge of technical procedures as they apply to laboratory testing, shipment logistics and specimen
Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care - we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

  • Regional Manager

    2 months ago

    Ottawa, Ontario, H2B, Montréal, Canada Dynacare Full time

    Description Position at Dynacare Job Posting: Manager Laboratory Health Services Centers - Ottawa Relocation Assistance as RequiredWhere YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When...

  • Regional Manager

    2 months ago

    Ottawa, Ontario, H2B, Montréal, Canada Dynacare Full time

    Description Position at Dynacare Job Posting: Manager Laboratory Health Services Centers - OttawaRelocation Assistance as RequiredWhere YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When...

  • Registered Nurse

    4 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Centre for Addiction and Mental Health - CAMH Full time

    The Complex Care & Recovery Program (CCR) is seeking a full-time, temporary (1 year), Registered Nurse who will support the Psychosis Coordinated Care Service (PCCS or formerly known as PHP) and the General Psychoses Service Injection Clinic. The role will offer an opportunity to support clients transitioning from inpatient units and/or preventing inpatient...

  • ServiceNow Project Manager

    7 days ago

    Ottawa, Ontario, H2B, Montréal, Canada LeverageTek Staffing Solutions Part time

    LeverageTek is actively seeking a Service Now Project Manager for a 3-4-month Part-Time contract with its Ottawa-based customer.Work LocationRemoteKey Tasks• Manage the full lifecycle of the ServiceNow implementation project, from initial planning and design to deployment and post-implementation support.• Develop detailed project plans, including scope,...

  • Senior Project Manager to support the Workplace Collaboration Services

    3 months ago

    Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our valued Public Sector Client is looking for a Senior Project Manager to support the Workplace Collaboration Services (WCS) Project. Scope: Development, procurement, and transition to an enterprise Workplace Communication Service providing: The WCS IP Telephony solution was developed as a planned replacement for the SSC Partner departments’ telephone...

  • Assistant Grocery Manager

    4 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Metro Part time

    Location: 2525 Carling Ave, Ottawa, Ontario, K2B 7Z2Position Title: Assistant Grocery Manager - Full Time Position Type: Permanent Requisition ID: 40305 Banner: Metro Employment Type: Full-Time Address: 2525 Carling Ave, Ottawa, ON K2B 7Z2Availability: DAY, EVENING, WEEKEND Assistant Produce Manager RESPONSIBILITIES Assists the Manager supervising,...

  • Conseiller en cas d'incident critique sur site

    3 months ago

    Ottawa, Ontario, H2B, Montréal, Canada Homewood Health Part time

    Homewood Santé, chef de file du domaine de la santé mentale et du traitement des dépendances au Canada, offre le continuum de services intégrés le plus complet au pays. Nous redéfinissons les services en santé mentale et en traitement des dépendances afin d’aider les Canadiens et Canadiennes à vivre une vie plus saine, plus productive et plus...

  • Fitness and Sports Instructor

    4 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Canadian Forces Morale and Welfare Services - CFMWS Full time

    WHO WE ARECFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...

  • Social Service Worker

    2 months ago

    Ottawa, Ontario, H2B, Montréal, Canada Extendicare Canada Inc. Full time

    Job Description What you’ll be doing· Participates in resident admission process including tours, admission, transfers, discharge, and occupancy tracking.· Acts as liaison with families and advocate for residents to ensure they are allowed and encouraged to exercise their rights· Participates in the interdisciplinary team process of resident assessment,...

  • Department Manager

    4 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Loblaw Companies Ltd - Head Office Full time

    Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the...

  • Senior Project Manager to lead an IFS ERP Implementation within the aerospace/defense industry for a professional services client

    4 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our valued professional services client is seeking a Senior Project Manager to support a IFS ERP Implementation in the aerospace/defense industry!Initial 6-month contract in Ottawa, ON (hybrid) with strong possibility of extension. 8 hours per day, Monday to Friday.As the successful candidate, you will be responsible for supporting an IFS ERP implementation...

  • Customer Service Associate – Customer Service Representative – South

    4 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Canadian Tire Corporation Ltd Part time

    Customer Service Associate - Customer Service Representative - South Type : Permanent Location : Ottawa On Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada”s most iconic and trusted companies? We’re 100 years...

  • Customer Service Representative

    3 months ago

    Ottawa, Ontario, H2B, Montréal, Canada TWO MEN AND A TRUCK Full time

    HIRING IMMEDIATELY! TWO MEN AND A TRUCK® are NOW HIRING enthusiastic, customer-focused individuals! In this role, you will use your strategic selling skills, in-depth knowledge of company services, and compassion for others to build relationships with our customers. This is a great position for those who are self-starting and enjoy a fast-paced work...

  • Facilities Operations Manager

    7 days ago

    Ottawa, Ontario, H2B, Montréal, Canada Altis Recruitment Full time

    Our client working in the healthcare industry is hiring for a Manager of Workplace Operations to join their team on a 18 month contract. This is an exciting contract opportunity working in a hybrid model leading a large relocation project. Reporting to the Executive Director, the manager oversees workplace operations, including facility management, physical...

  • Bridge Engineer

    3 months ago

    Ottawa, Ontario, H2B, Montréal, Canada PARSONS CORPORATION Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine Next!When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...

  • Governance, Risk and Compliance Officer

    4 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Canadian Forces Morale and Welfare Services - CFMWS Full time

    WHO WE ARECFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...

  • Senior Project Manager

    7 days ago

    Ottawa, Ontario, H2B, Montréal, Canada LeverageTek Staffing Solutions Full time

    LeverageTek is actively seeking a Senior Project Manager for a one-year contract with its Ottawa-based customer. Work LocationThe successful candidate will be required to work Hybrid (required 8 days on-site per month) at the customer headquarters in Ottawa, ON. Security RequirementMust have the ability to obtain: Secret Clearance Key TasksOversee Cyber...

  • Senior Project Manager to support, manage and oversee Real Property IT Fit-Up initiatives.

    4 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our valued public sector client requires a Senior Project Manager to support, manage and oversee Real Property IT Fit-Up initiatives. The IT Infrastructure group is responsible for the technology components for Real Property projects. This would include full building fit-ups, meeting rooms, conference rooms, training centers, offices...

  • Senior IT Project Manager to assist in the implementation and in-service support for the delivery of the Future Aircrew Training System for the public sect

    3 months ago

    Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our valued public sector client requires a Senior IT Project Manager to assist in the implementation and in-service support for the delivery of the Future Aircrew Training System. Background: This federal government client supports aerospace initiatives and has been mandated to support a major and critical Future Aircrew Training Program. This program aims...

  • PT Merchandising Execution Associate

    3 months ago

    Ottawa, Ontario, H2B, Montréal, Canada Home Depot of Canada Inc. Full time

    With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Overview: Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage maintenance designed to enhance the customer experience....