Regional Manager, Health Services

3 weeks ago

Ottawa Ontario HB, Montréal, Canada Dynacare Full time
Description Position at Dynacare

Job Posting: Regional Manager, Health Services Relocation Assistance as Required
Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.Are YOU our next Regional Manager, Health Services?The Regional Manager, Health Services is accountable for the operation of the Laboratory and Health Services Centers in accordance with the Dynacare strategic plans. The primary function is building great teams through strong, positive employee relations and creating a work environment that supports the delivery of exemplary customer care and a positive customer. Other accountabilities are efficient utilization of resources and fostering a culture of quality and continuous improvement.This is a full-time, permanent role, overseeing the Laboratory and Health Services Centers at Bank Street, Kent Street and Downtown Ottawa.

Why Dynacare is an amazing place for YOU:
  • Join an award-winning "Top Employer" with meaningful and impactful career opportunities
  • Access a health and wellness benefits program that supports you and your loved ones
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities
  • Invest in your future through RRSP match benefits and an employee stock purchase program
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
How YOU will make a difference:
  • Responsible for transforming the Laboratory and Health Services Centers within a region to a new delivery model designed to ensure an excellent customer experience through consistent, outstanding customer care
  • Foster an environment of positive employee relations and strong teamwork while working in compliance with established human resources policies and practices
  • Encourage trust and open communication with direct reports, address employee feedback and input and ensure team understanding of corporate and departmental goals and performance
  • Engaging the Director, Health Services Operations and Human Resources for guidance and/or direction to ensure a positive client, customer or employee experience
  • Build and manage an effective team through strategic hiring, training, performance management, coaching and recognition
  • Liaise with clients and ensure their experience is positive by providing professional, timely assistance to enquires, educate clients on processes, investigate concerns and ensure full understanding of client needs
  • Analyze and make recommendations to continuously improve workflow processes to assure consistency and quality in the delivery of service to customers, laboratory operations and clients
  • Conduct metric reviews of area Laboratory and Health Services Centers to ensure key indicators of cost, quality, delivery, safety and customer experience are being met or exceeded, and introduce corrective actions where required
  • Participate in continuous improvement projects along with regional goals and objectives aligned with corporate strategy
  • Develop and administer regional operating budgets, identify potential cost saving and make recommendations for improvement
  • Responsible for completing operating reports using metrics and key performance indicators
  • Pursue ongoing continuing education to ensure awareness of new industry or regional trends, developments, laws regulations, and technology
  • Support the Business Development team with the establishment of new clients
  • Oversee maintenance and renovation programs for each location in the region in conjunction with the Manager, Support Services
  • Understanding of laboratory operations, processes and key performance indicators
  • Understanding of customer care best practices and demonstrated ability applying that knowledge in high volume, time sensitive environment
  • Promoting and championing a healthy and safe environment
  • Participate in and implement health and safety programs and activities such as training, communication, inspection, investigation and general safety promotion
What YOU bring to the role:
  • Post-Secondary education in Healthcare, Science or Business 3+ years of leadership experience in a high paced, customer facing environment is preferred
  • Previous related experience required to perform job: 3-5 years
  • Proficient computer skills (MS Office and applicable software applications)
  • Lean Six Sigma and/or Change Management training - required
  • Proven attention to detail, excellent organizational, prioritization and time management skills
  • Ability to manage multiple items effectively
  • Experienced people manager with the ability to develop talent and building high performing teams
  • Effective communication skills and the ability to work effectively with all levels of management and non-management
  • A strong team player with the ability to work independently with a high degree of initiative.
  • Demonstrated customer focus with the ability to engage direct/indirect reports to promote a customer centric environment
  • Highly motivated individual with a proven track record of delivering results on multiple priorities while meeting competing deadlines
  • Knowledge of technical procedures as they apply to laboratory testing, shipment logistics and specimen
Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care - we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

  • Regional Manager

    3 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Dynacare Full time

    Description Position at Dynacare Job Posting: Manager Laboratory Health Services Centers - Ottawa Relocation Assistance as RequiredWhere YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When...

  • Regional Manager

    3 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Dynacare Full time

    Description Position at Dynacare Job Posting: Manager Laboratory Health Services Centers - OttawaRelocation Assistance as RequiredWhere YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When...

  • Assistant Store Manager

    3 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Canadian Forces Morale and Welfare Services - CFMWS Full time

    WHO WE ARECFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...

  • Administrative Assistant

    3 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Canadian Forces Morale and Welfare Services - CFMWS Full time

    WHO WE ARECFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...

  • Learning Specialist, Financial Education

    3 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Canadian Forces Morale and Welfare Services - CFMWS Full time

    WHO WE ARECFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...

  • Intermediate Project Manager to coordinate stakeholder requirements and manage project activities in the public sector.

    3 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our public sector client requires a Reliability cleared Intermediate Project Manager to coordinate stakeholder requirements and manage project activities. The resource will be responsible for ensuring the successful integration of services and automation between BMC Digital Workplace Advanced (DWPC) and other internal applications.Responsibilities: Organize...

  • Manager, Laboratory Operations

    2 months ago

    Ottawa, Ontario, H2B, Montréal, Canada Dynacare Full time

    Description Job Posting: Manager, Laboratory Operations Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be...

  • Manager, Finance

    2 months ago

    Ottawa, Ontario, H2B, Montréal, Canada Thermo Fisher Scientific Inc. Full time

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionBusiness Job Title: Manager, Finance Internal Job Title: Manager, Finance - Ottawa Operations Reports To: Sr. Finance Manager NAM Operations Group/Division: SDG/MBD Career Band: 7 Job Track: Professional Position Location: Ottawa, Canada Number of Direct Reports: 0 Thermo Fisher...

  • Senior Project Manager to support the Workplace Collaboration Services

    2 months ago

    Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our valued Public Sector Client is looking for a Senior Project Manager to support the Workplace Collaboration Services (WCS) Project. Scope: Development, procurement, and transition to an enterprise Workplace Communication Service providing: The WCS IP Telephony solution was developed as a planned replacement for the SSC Partner departments’ telephone...

  • Conseiller en cas d'incident critique sur site

    2 months ago

    Ottawa, Ontario, H2B, Montréal, Canada Homewood Health Part time

    Homewood Santé, chef de file du domaine de la santé mentale et du traitement des dépendances au Canada, offre le continuum de services intégrés le plus complet au pays. Nous redéfinissons les services en santé mentale et en traitement des dépendances afin d’aider les Canadiens et Canadiennes à vivre une vie plus saine, plus productive et plus...

  • Social Service Worker

    3 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Extendicare Canada Inc. Full time

    Job Description What you’ll be doing· Participates in resident admission process including tours, admission, transfers, discharge, and occupancy tracking.· Acts as liaison with families and advocate for residents to ensure they are allowed and encouraged to exercise their rights· Participates in the interdisciplinary team process of resident assessment,...

  • NURSE PRACTITONER Part-Time

    3 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Extendicare Canada Inc. Part time

    Job Description NURSE PRACTITONER (NP) (Part-Time opportunity - Independent Contractor) - EXTENDICARE MEDEXExtendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 senior care and living centres as well as our home health care operations, we are committed to delivering care throughout the health...

  • Department Manager

    3 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Loblaw Companies Ltd - Head Office Full time

    Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the...

  • Pharmacy Manager Sign-On Bonus Available

    2 months ago

    Ottawa, Ontario, H2B, Montréal, Canada Loblaw Companies Ltd - Head Office Full time

    Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the...

  • Customer Service Representative

    2 months ago

    Ottawa, Ontario, H2B, Montréal, Canada TWO MEN AND A TRUCK Full time

    HIRING IMMEDIATELY! TWO MEN AND A TRUCK® are NOW HIRING enthusiastic, customer-focused individuals! In this role, you will use your strategic selling skills, in-depth knowledge of company services, and compassion for others to build relationships with our customers. This is a great position for those who are self-starting and enjoy a fast-paced work...

  • Principal Project Engineering Manager

    3 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada Synopsys Full time

    We Are:At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the...

  • Bridge Engineer

    2 months ago

    Ottawa, Ontario, H2B, Montréal, Canada PARSONS CORPORATION Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine Next!When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...

  • Sr Technical Architect to design and validate a solution for an on prem contact center system to cloud migration project for a large federal department

    2 months ago

    Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our valued public sector client is looking for a Senior Technical Architect to design and validate a solution for an on prem contact center system to cloud migration project for a large federal department.Tasks include:Design and validate the solution between CCaaS cloud platform and Contact Center and Remote Agents. Ensure the traffic optimization and...

  • Intermediate Bilingual Customer Service Representative to respond to customer requests and complete service orders

    3 weeks ago

    Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our valued client is actively seeking an Int. Bilingual Customer Service Representative to respond to customer requests and complete service ordersInitial 6-month contract. Mostly remote with a few days/week onsite in Ottawa, ON• Responsible for responding to customer requests in a prompt, accurate, and professional manner• Develop and maintain good...

  • Senior Business Consultant to assist in the improvement of services to internal clients.

    2 months ago

    Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our valued Public Sector Client is look for a Secret Cleared Senior Business Consultant (10+ years) to document how to improve services through ITSM processes. This team is responsible for the business aspect in defining how the services will be improved to the department, working with service lines to document and govern processes. Responsibilities:Review...