Medical Assistant for Psychiatric Clinic

1 month ago

Niagara Falls Ontario, Ontario, Canada Niagara Falls Psychiatric Clinic Full time

Job Summary: We are seeking a skilled and compassionate Medical Assistant to join our psychiatric clinic. The ideal candidate will support healthcare providers in clinical tasks, manage scheduling and billing, and assist with patient intake. This multifaceted role requires strong organizational skills, attention to detail, and the ability to interact empathetically with patients.

Key Responsibilities:

  • Clinical Support:
  • Assist psychiatrists and other healthcare providers with patient examinations and treatments.
  • Record patient vital signs, medical histories, and other relevant information.
  • Prepare and administer medications as directed by healthcare providers.
  • Ensure exam rooms are clean, stocked, and prepared for patient visits.
  • Scheduling and Coordination:
  • Schedule and confirm patient appointments, follow-up visits, and coordinate with healthcare providers.
  • Manage patient flow and ensure timely appointments.
  • Communicate appointment details and any necessary preparations to patients.
  • Billing and Insurance:
  • Verify patient insurance information and eligibility.
  • Assist with the preparation and submission of insurance claims.
  • Handle patient billing inquiries, process payments, and follow up on outstanding balances.
  • Maintain accurate and up-to-date billing records.
  • Patient Intake:
  • Greet and assist patients upon arrival at the clinic.
  • Conduct patient intake interviews and collect necessary documentation.
  • Update and maintain patient records in the electronic health records (EHR) system.
  • Ensure all patient information is accurate and confidential.
  • Administrative Tasks:
  • Answer and direct phone calls, take messages, and handle general inquiries.
  • Prepare and process forms, documents, and correspondence.
  • Assist with inventory management and ordering of medical and office supplies.
  • Support clinic staff with various administrative tasks as needed.


Qualifications:

  • High school diploma or equivalent; medical assistant certification preferred.
  • Previous experience in a medical or psychiatric office setting is highly desirable.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with EHR systems. Training will be provided.
  • Knowledge of medical terminology and psychiatric practices.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to handle sensitive information with discretion and maintain confidentiality.
  • Ability to provide compassionate and patient-centered approach to vulnerable patient population.
  • Works independently, teamwork, takes initiative and good problem solving skills.


Preferred Skills:

  • Highly motivated, hardworking, independent and compassionate individual.
  • Takes initiative to problem solve, case management and coordinating patients’ care alongside psychiatrist.
  • Experience with scheduling and managing appointments.
  • Familiarity with billing procedures and insurance verification.
  • Knowledge of patient privacy regulations and compliance.


Work Environment:

  • This position operates in a professional office environment within a psychiatric clinic.
  • The role requires regular interaction with patients, healthcare providers, and administrative staff.
  • May involve occasional lifting of medical supplies or equipment.


Benefits:

  • Competitive salary based on experience.
  • Opportunities for professional development and continuing education.

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