Inside Sales
2 weeks ago
POSITION: Inside Sales Representative / Field Technician (Dual Role)
What you'll do:
(Inside Sales Duties)
- Build and maintain strong customer relationships, loyalty, and retention through exceptional sales and service
- Generate quotes, process orders, and follow-up with customers after orders close to ensure utmost satisfaction
- Provide information regarding our products and services to inquiring customers
- Place outbound calls to new and existing accounts identifying opportunities, decision maker(s), and related customer service needs
- Collaborate with office and warehouse team members to confirm that orders are processed with accuracy and efficiency
- Work in concert with the outside sales force to proactively increase market share
- Assist with inventory management based on customer needs
- Perform other duties as assigned
(Field Technician Duties)
- Install and service wide format digital printing and laminating equipment.
- Perform tasks associated with the installation and service of wide format equipment.
- Order parts from OEMs for stock and service calls.
- Train customers on the basic use and maintenance of printing and laminating equipment.
- Diagnose, troubleshoot, and repair wide format printing and laminating equipment.
- Work with OEM tech support to address simple and complex printer issues with the goal of a one call resolution.
- Work effectively to troubleshoot hardware and software issues with an array of printing and laminating equipment.
- Travel within Winnipeg, and rural areas as needed to install, service and support our customers.
- This is a contract or full time position
We are looking for passionate leaders who bring initiative and creativity while putting the customer at the center of all they do
What you'll need:
- Strong business writing and verbal communication skills
- Positive and enthusiastic attitude with an eagerness to learn and grow
- Ability to work in an active, team-selling environment where priorities are continually changing
- Exceptional interpersonal and negotiation skills
- Excellent computer skills
- High level of honesty and integrity
- High School Diploma or GED required
- Valid driver's license
- Able to lift up to 50 lbs. on a regular basis; up to 75 lbs. occasionally
- Experience in servicing same or similar equipment
- A mechanical aptitude
- Experience with graphic software or an aptitude and desire to learn
- (Preferred) BA or BS Degree (Business, Sales, Marketing, etc.) or substantial equivalent business experience
- (Preferred) Plastics/industrial distribution experience
- (Preferred) 1 year or more of commercial experience
What you'll get:
- Competitive base salary + bonus (profit sharing)
- Paid vacation, holidays, sick days, and personal business days
- Full benefits package (medical, dental, vision, short-term and long-term disability)
- RRSP + company match; 8% max matched up to 4%
- Tuition reimbursement
- Opportunity for growth & career advancement
Who are we?
Polymershapes is the leading distributor of plastic sheet, rod, tube, film, and associated products with over 75 years of industry-leading heritage. Through our network of 80+ stocking facilities located throughout the US, Canada, Mexico, and Chile, we provide thousands of diverse customers and industries access to extensive local inventory from world-class supplier partners.
We have plastic distribution's most knowledgeable and highly trained sales and customer service team. We offer expert conversion capabilities including cut-to-size sheets, film reel conversion, and CNC routing and machining. We consistently deliver innovative solutions our customers because at Polymershapes, You're the Center of All We Do
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