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Dental Laboratory Case Consultant/QC

3 months ago

Ottawa Ontario HB, Montréal, Canada Dental Metrics Maven Full time

POSITION TYPE: Dental – Lab

SPECIALTY UNIT: Case Consultant

Location: Gatineau, QC

JOB TYPE: Full-time

Salary based on experience

The Company:

Our Laboratory specializes in the creation of complex cases, implant-supported crown and bridge, fixed and removable dentures as well as orthodontic appliances. Always at the forefront of technology, we continue to offer products and services tailored to the specific needs of our clientele. Through our internal research and development program, we are continually exploring new technological advances in manufacturing high-precision dental prosthesis.

Description:

The Case Consultant is responsible for client communication regarding case support and treatment planning while maintaining a high level of customer satisfaction. This position will also be responsible for managing final quality control and providing internal team training around technical aspects of all cases.

If you have at least 5 years of experience in the dental lab industry, together with strong supervisory skills, we want to hear from you

General Responsibilities:

As a Case Consultant:

  • Assess, identify, and offer solutions for problem restorative cases.
  • Discuss restorative options with doctors via phone/email.
  • Ensure proper instructions are given to the technicians regarding problem cases.

As a Dental Technician:

  • Porcelain build-up.
  • Stain and glaze.
  • Design crown and bridge.
  • Cement implant crowns on abutments.
  • VIP designs.

As Final Quality Control:

  • Verify cases coming from the plaster room before putting them into production.
  • Ditch margins.
  • Verify and correct work tickets.
  • Verify digital designs.
  • Verify wax-ups before investing.
  • Ensure final restorations and appliances meet the company quality control standards.

As Customer Success Support:

  • Assist with supporting customer service functions when required.
  • Ensure doctors are providing proper instructions on cases that help maintain the quality of the product.

Qualifications:

  • Technical School – Certification as a Registered Dental Technician or equivalent education and experience.
  • 5 years of experience in the dental lab industry.
  • Must be able to manage people, processes, and technology.
  • Must possess effective English and French communication skills (both oral and written) while offering strong interpersonal skills.
  • Excellent time management skills; acts skillfully with a sense of urgency.
  • Experience with 3Shape and Exocad systems.
  • Experience with All-on-X cases.
  • High attention to detail and accuracy.
  • Ability to think strategically and to lead.
  • Advanced troubleshooting and multi-tasking experience.
  • Aware of relevant industry technology trends and applications.
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