Dental Lab Quality Assurance Consultant

2 months ago

Ottawa, Ontario, Canada Dental Metrics Maven Full time
POSITION TYPE: Dental – Laboratory
SPECIALTY UNIT: Case Management
JOB TYPE: Full-time
Salary: Based on experience

The Company: Dental Metrics Maven is a leader in the dental laboratory sector, focusing on the production of intricate cases, including implant-supported restorations, fixed and removable prosthetics, and orthodontic devices. We pride ourselves on leveraging cutting-edge technology to deliver tailored solutions that meet the unique needs of our clients. Our commitment to innovation is evident through our ongoing research and development initiatives aimed at enhancing the precision of our dental prostheses.

Position Overview: The Dental Case Management Specialist plays a crucial role in facilitating client interactions regarding case support and treatment strategies, ensuring exceptional customer satisfaction. This role also encompasses overseeing final quality assurance and delivering internal training on the technical aspects of all cases. Candidates with a minimum of 5 years' experience in the dental laboratory field and strong leadership capabilities are encouraged to consider this opportunity.

Key Responsibilities:
As a Case Management Specialist:
  • Evaluate, identify, and propose solutions for complex restorative cases.
  • Engage in discussions regarding restorative options with dental professionals via electronic communication.
  • Provide clear instructions to technicians concerning challenging cases.

As a Dental Technician:
  • Execute porcelain build-up.
  • Apply stain and glaze techniques.
  • Design and fabricate crown and bridge restorations.
  • Cement implant-supported crowns onto abutments.
  • Develop VIP designs.

As Quality Assurance Lead:
  • Inspect cases from the plaster room prior to production.
  • Assess margins and ensure accuracy.
  • Review and amend work tickets as necessary.
  • Evaluate digital designs for compliance.
  • Verify wax-ups before the investment process.
  • Ensure that final restorations and appliances adhere to the company's quality standards.

As Customer Support Specialist:
  • Assist in customer service functions as needed.
  • Ensure that dental professionals provide accurate instructions on cases to maintain product quality.

Qualifications:
  • Technical School – Certification as a Registered Dental Technician or equivalent qualifications.
  • 5 years of experience in the dental laboratory industry.
  • Proficient in managing personnel, processes, and technology.
  • Effective communication skills in both English and French (oral and written), complemented by strong interpersonal abilities.
  • Exceptional time management skills with a proactive approach.
  • Familiarity with 3Shape and Exocad software.
  • Experience with All-on-X cases.
  • High attention to detail and accuracy.
  • Strategic thinking and leadership capabilities.
  • Advanced troubleshooting and multitasking skills.
  • Awareness of current industry technology trends and applications.

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