Client Care Coordinator
1 month ago
Amplifon, a global leader in hearing care, is expanding in the Canadian market, and we are looking for the next generation of Client Care Coordinators who are passionate about delivering a personalized, best-in-class customer experience to people who need hearing care. With our network of clinics across Canada, our Client Care Coordinators are dedicated to supporting an estimated 4.5 million Canadians who are hearing-impaired.
About the Role:
As a Client Care Coordinato r, you change lives by empowering people to rediscover all the emotions of sounds. Reporting to Amplifon's Senior Area Managers, you will be responsible for delivering a high standard of client care demonstrated by executing the following responsibilities:
Guide the customer journey as the first point of contact, by providing a caring and personalized experience and setting expectations for their clinic visit
Manage the scheduling and confirmation of appointments for new and existing clients
Prepare Hearing Care Professionals for client appointments by communicating relevant client information
Convert outbound and inbound calls into appointments and drive marketing campaigns by managing callback and lead lists
Maintain accurate client database by ensuring that client records are updated regularly
Create invoices for products and services rendered; process payments from clients and maintain accurate financial records
Educate clients on Amplifon programs, products, and services and resolve client inquiries
Maintain efficient clinic operations by overseeing clinic inventory and organization, supporting clients with basic hearing aid maintenance and repairs, and proactively anticipating clinic and client needs
Collaborate with colleagues to create a welcoming, efficient, and high-performing clinic culture that is compliant with company operational and quality standards
What we Offer:
Competitive Compensation: We provide a competitive pay structure, including industry-leading salaries and incentive bonus opportunities.
Robust Benefits: We offer a comprehensive benefit package, a company RRSP match, ample paid time off, and more to foster an award-winning employee experience.
Growth: As our team continues to grow, we want you to grow with us, so we offer our employees continuous professional development and growth opportunities to ensure our employees are engaged, challenged, and satisfied.
Impact: We help our clients rediscover all the emotions of sound, and we have fun doing it Our teams around the world are passionate about working together to change lives.
What You Need:
Education & Experience Requirements
High school diploma or equivalent
Diploma in business or medical administration is preferred
2+ years of administrative experience, preferably in medical setting
2+ years of customer service experience
Knowledge of the hearing aid industry preferred
Required Skills
Excellent oral and written communication skills in English
Excellent interpersonal skills
Able to build and maintain professional rapport with clients and colleagues
Able to work independently, autonomously, and as a collaborative leader of a team
Able to discern and maintain client confidentiality
Able to prioritize work efficiently in a fast-paced work environment, without jeopardizing the client experience
Proficient with MS Windows and Office
Experience with client database systems is preferred
Knowledge of insurance and agency coverage for hearing care services is preferred
Physical/Mental Demands:
Possess the mobile dexterity necessary to operate audiological equipment and to execute the fitting and molding of hearing aid devices
Able to move equipment up to 20 pounds.
Frequently sitting, standing, walking, lifting and reaching
Able to work on-site in the environment described above to perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Accommodations:
Amplifon is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the public and communities we serve. We do not discriminate on the basis of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may email their request to or call our Call Center at 1- and our Call Center Representative will direct your call to the appropriate HR teammate.
Job Types: Full-time, Permanent
Pay: $19.00-$24.00 per hour
Expected hours: 40 per week
Benefits:
Dental care
Employee assistance program
Life insurance
Paid time off
RRSP match
Tuition reimbursement
Vision care
Schedule:
8 hour shift
Day shift
Monday to Friday
Supplemental pay types:
Bonus pay
Education:
Secondary School (required)
Experience:
Administrative: 2 years (required)
Medical Receptionist: 1 year (required)
Work Location: In person
We have other current jobs related to this field that you can find below
-
Client Services Supervisor
1 month ago
Terrace, Canada ALS Global Full timeLocation ALS Environmental, Terrace **Reports to**: Western Canada Regional Manager **About the Position**: Reporting to the Regional Manager, this role is responsible for the overall operation of the Terrace service centre as well as the supervision of the local service staff. This is a key position that assists the Regional Manager in the overall...
-
Client Services Supervisor
1 month ago
Terrace, Canada ALS Global Full timeALS fournit une large gamme de services de tests et d’analyses à une variété de marchés et d’industries à travers le monde. Nous sommes un chef de file dans l’industrie des services d’analyses et avons établi une réputation enviable en regard de la qualité de nos résultats et de services à la clientèle. Location ALS Environmental,...
-
Equipment Coordinator
2 months ago
Terrace, Canada Ecofish Research Full time**WHO IS ECOFISH LOOKING FOR?** We are looking for a dedicated and hard-working Equipment Coordinator to join our growing team! We will provide an opportunity to join a team of experienced and skilled professionals who thrive on innovation, collaboration, and integrity. While working alongside Ecofish experts in your field, we will support your career goals...
-
Client Service Representative
2 months ago
Terrace, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Registered Nurse
1 month ago
Terrace, Canada Vancouver Coastal Health Full timeSalaryThe salary range for this position is CAD $41.42/Hr. - CAD $55.91/Hr.Job SummaryCome work as a Registered Nurse in the Post Anesthesia Care Unit at Vancouver General Hospital! Vancouver Coastal Health (VCH) is looking for Registered Nurses to join the team in the Post Anesthesia Care Unit (PACU) at Vancouver General Hospital. Apply today to join our...
-
Registered Nurse
1 month ago
Terrace, Canada Vancouver Coastal Health Full timeSalaryThe salary range for this position is CAD $41.42/Hr. - CAD $55.91/Hr.Job SummaryCome work as a Registered Nurse in the Post Anesthesia Care Unit at Vancouver General Hospital! Vancouver Coastal Health (VCH) is looking for Registered Nurses to join the team in the Post Anesthesia Care Unit (PACU) at Vancouver General Hospital. Apply today to join our...
-
Clinical Resource Nurse
1 month ago
Terrace, Canada Vancouver Coastal Health Full timeJob SummaryCome work as a Clinical Resource Nurse - Hospice Palliative Program with Vancouver Coastal Health, and you may be eligible for a financial recruitment incentive of up to $15,000. Incentives are time limited and conditions apply. Apply today to speak to a Talent Acquisition Advisor!Vancouver Coastal Health is looking for a Clinical Resource Nurse...
-
Youth Support Residence Worker
2 months ago
Terrace, Canada Active Care Youth & Adult Services Full timeJob Title: Community Support Worker Classification: Community Support Worker - Grid 10 Reports To: Program Manager Job Summary: Assists person(s) with their physical, economic, vocational, recreational, social, emotional and daily life skills development. Assists clients to achieve the greatest degree of independence and quality of life possible. This...
-
Youth Support Residence Worker
3 months ago
Terrace, Canada Active Care Youth & Adult Services Full timeJob Title: Community Support Worker Classification: Community Support Worker - Grid 10 Reports To: Program Manager Job Summary: Assists person(s) with their physical, economic, vocational, recreational, social, emotional and daily life skills development. Assists clients to achieve the greatest degree of independence and quality of life possible. This...
-
Medical Office Assistant
2 months ago
Terrace, Canada Independent Respiratory Services Full time_**Company Information**_ Independent Respiratory Services (IRS) is a BC operated full service respiratory company. We have been providing sleep apnea and home oxygen therapy to British Columbians since 1996. We are committed to providing outstanding respiratory therapy, timely reporting of results and ongoing client care. - **Here is what you will...
-
Youth Support Residence Worker, Casual
2 months ago
Terrace, Canada Active Care Youth & Adult Services Full timeJob Title: Community Support Worker Classification: Community Support Worker - Grid 10 Reports To: Program Manager Job Summary: Assists person(s) with their physical, economic, vocational, recreational, social, emotional and daily life skills development. Assists clients to achieve the greatest degree of independence and quality of life possible. This...
-
Administrative Assistant
2 months ago
Terrace, Canada Vohora LLP Full timeWe are a busy Chartered Professional Accounting firm seeking a fulltime Administrative Assistant to add to our administrative team in our Terrace location. Receptionist/Administrative Assistant you will be the primary point of contact for our clients and the go-to person for the office. **Required skills**: - Excellent English communication skills, both...
-
Terrace, BC, Canada Northern Health Full time €41 - €60Do you have a passion for nursing? We are seeking a motivated Registered Nurse with a dedication for delivering compassionate patient care to join our team at Mills Memorial Hospital. Provides and coordinates nursing care with current standards of nursing practice and the Clinical Specialty of Critical Care & Emergency/Ambulatory Care Nursing....
-
Terrace, BC, Canada Northern Health Full time €41 - €56Do you have a passion for nursing? We are seeking a motivated Registered Nurse with a dedication for delivering compassionate patient care to join our team at Mills Memorial Hospital. Provides and coordinates nursing care with current standards of nursing practice and the Clinical Specialty of Critical Care & Emergency Care Nursing. Shift Rotation/Hours of...
-
Terrace, BC, Canada Northern Health Full time €41 - €56Do you have a passion for nursing? We are seeking a motivated Registered Nurse with a dedication for delivering compassionate patient care to join our team at Mills Memorial Hospital. Provides and coordinates nursing care with current standards of nursing practice and the Clinical Specialty of Critical Care & Emergency Care Nursing. Shift Rotation/Hours of...
-
Service Centre Coordinator
2 months ago
Terrace, Canada ALS Global Full time**Location**: Terrace BC **Overview**: This is an exciting position with ALS Environmental to help lead and grow the business for this active Service Centre. **General Accountability**: Reporting to the Regional Manager of Western Canada, this position will act as the primary contact for all environmental related activities for the Terrace location and...
-
Office Admin
2 months ago
Terrace, Canada Machine Pace group Full time**Looking for a new home and love administrative roles where you can have fun helping people?** This role with a commercial estate management firm is the perfect match for someone who loves to get settled in and stay for the long haul. And once you learn the ropes, there is room to grow! Starting pay rate is competitive based on experience and work...
-
Reception/administrative Assistant
2 months ago
Terrace, Canada Vohora LLP Full timeWe are a busy Chartered Professional Accounting firm seeking a fulltime Receptionist/Administrative Assistant to add to our administrative team in our Terrace location. **Required skills**: - Excellent English communication skills, both written and verbal; - Able to work under pressure with tight deadlines; - Diligent with details on all projects; -...
-
Reception/administrative Assistant
2 months ago
Terrace, Canada Vohora LLP Full timeWe are a busy Chartered Professional Accounting firm seeking a fulltime Receptionist/Administrative Assistant to add to our administrative team in our Terrace location. **Required skills**: - Excellent English communication skills, both written and verbal; - Able to work under pressure with tight deadlines; - Diligent with details on all projects; -...
-
Civil Project Manager
3 months ago
Terrace, Canada Allnorth Full timeCivil Project Manager Terrace, BC About Allnorth BIG ENOUGH TO KNOW HOW, SMALL ENOUGH TO KNOW YOU Allnorth is a multi-disciplinary engineering, project delivery, and construction services company. We provide smart and practical project solutions to clients in the metals and minerals, energy and renewables, fiber and chemicals, and...
