Inside Sales Support
1 month ago
Department Sales
Report to Inside Sales Supervisor
Location Pickering (on-site)
Job Summary
The Inside Sales group supports customers by providing knowledgeable information, answering questions and processing orders. Inside Sales are the front-line support for the sales organization and our customers. Creating and maintaining positive relationships is an essential part of our job as such, we must respond to customers in a timely, friendly, and professional manner. Inside sales is fundamental in achieving our ambitious customer acquisition and revenue growth objectives.
RESPONSIBILITIES
Answer all inquiries via email and telephone to assist customers.
Support customers with their purchases, order entry and any future inquiries.
Process orders for invoice processing and posting
Review outstanding orders to check for status changes or non-committed products at the time of entry.
Assist with various mailings, especially those that occur pre-season.
Perform random tractor-trailer checks to ensure load accuracy before delivery.
Participate in and assist with cycle counting throughout the year and yearly full yard counts.
Participate in and assist with Seconds Sale.
Other tasks and special projects as assigned.
Assist customers and Inside Sales from Quebec
QUALIFICATIONS
Exceptional on the phone and provide excellent customer service skills.
Problem-solving and math skills are required.
Strong computer skills, including but not limited to Microsoft Office applications.
Ability to manage competing priorities, work with strict deadlines, attend to projects, and work processes with excellent organizational skills and strong attention to detail in a fast-paced environment.
Ability to build effective relationships with all customers, management, and employees.
Ability to lift 25 pounds.
BENEFITS
Comprehensive benefit package
Immediate enrolment into Health & Dental benefits.
Profit Sharing
Employer-matched pension plan
Wellness Program
EQUITY: We are committed to tackling the difficult but important subject of Diversity, Equity and Inclusion. Our goal is to ensure that our company always provides an environment where everyone has a deep sense of belonging, knows they are understood, and feels confident that they will be supported in their efforts to reach their full potential.
SUSTAINABILITY: We know that we have a duty to do our part to protect the environment and have set an aggressive goal for our company to be carbon neutral by 2035.
ACCESSIBILITY: Unilock is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.
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