PSW Team Lead Jr. Care Planner

4 weeks ago

Quebec QC, Canada Right at Home Ottawa Full time

Company DescriptionRight at Home Ottawa provides compassionate, high-quality home care services to individuals with physical, medical, or memory challenges. Serving Ottawa, Nepean, Kanata, Cornwall, Brockville, and nearby areas, we offer a wide range of personal support, nursing, and specialized care servicesAbout the RoleAre you a compassionate health professional ready to take on a leadership role in home care? Right at Home Ottawa is looking for a PSW Team Lead / Junior Care Planner to support our growing team of caregivers and clients across the community.This role is perfect for someone who enjoys a balance of client interaction, care coordination, and team mentorship while contributing to exceptional service quality and client satisfaction.Role DescriptionIn this full-time, hybrid role based in Ottawa, the PSW Team Lead / Junior Care Planner supports both clients and caregivers to ensure high-quality, compassionate home care. Key responsibilities include:Coordinating day-to-day care delivery by working closely with the Scheduler and Care Planner.Conducting client assessments, developing personalized care plans, and updating them as needs evolve.Supervising and mentoring PSWs, providing ongoing feedback and coaching to uphold care standards.Acting as a primary contact for clients and families, ensuring effective communication and timely support.Participating in recruitment, onboarding, and training of new caregivers.Maintaining accurate documentation and reporting in the tools used.QualificationsCertification in one of the following: Personal Support Worker (PSW), Social Service Worker, Occupational Therapist Assistant / Physiotherapist Assistant, or recent RPN graduate (eligible to practice in Ontario).Post-secondary education in a related field (e.g., healthcare, social services, business, or administration) is preferred.2-3 years of experience in home care, community health, or administrative coordination.Strong leadership and interpersonal skills with the ability to mentor and support caregivers.Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable using client databases and scheduling systems.Excellent written and verbal communication, organizational, and time management abilities.Current First Aid and CPR (Level C) certification and Vulnerable Sector Check (issued within 6 months).Valid driver's license, reliable vehicle, and proof of insurance required.Why Join Right at Home OttawaBe part of a trusted, mission-driven organization improving quality of life for clients and families.Leadership growth opportunities in care planning and team supervision.Hybrid work environment combining in-office collaboration, community engagement, and remote flexibility.Supportive culture focused on teamwork, compassion, and professional respect.Opportunity to make a meaningful difference - one client, one caregiver, one home at a time. Apply now - send your resume to or apply directly through LinkedIn.

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