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Dispatcher - CN Emergency Communication Center
4 months ago
Join us
Job Summary
The CN Emergency Communication Centre Dispatcher is responsible for providing 24/7 phone and radio dispatching responses to all our CN Police members across Canada and the US. The role offers the public across CN's vast network and multiple internal CN departments the appropriate and necessary assistance to effectively and safely handle emergency situations urgently.
Main Responsibilities
Communication support services
Provide communication and support services to all CN Police staff.
Use a Computer Aided Dispatching (CAD) system to receive, prioritize and process calls (public, CN employees, and other local emergency services), then dispatch to the police or other emergency services as required.
Dispatch emergency calls between CN Police and local emergency services by receiving and transmitting radio and phone calls.
Maintain accurate, up-to-date files and logs for reports and keep management and executives aware of major events as they occur.
Receive requests from Constables for information on Canadian Police Information Centre (CPIC) regarding vehicle registration, driving records, and warrants, and provide pertinent data. Enter information received from Constables into CPIC regarding dispositions, stolen property, as well as the addition and removal of warrants.
Prioritize incoming telephone calls.
Coordinate actions between local emergency services and CN forces.
Monitor CN Police Officers' safety.
Liaise Between Local Emergency Services and CN
Maintain regular communication with multiple stakeholders, both internal and external to CN in order to address situations that arise (e.g. crossing incidents, derailments, trespassing, etc.).
Ensure communication of information is relayed accurately and promptly.
Communicate and collaborate with various internal departments, including Public Affairs, Risk Mitigation (US), and Emergency Response Plan
Working Conditions
The role is carried out in person in an office environment at our Headquarters location in downtown Montreal. The shifts operate on a rotating schedule which are dependent on the operational needs of the CN Emergency Communication Centers (CNECC) 24-hour operation. The incumbent must be available to work weekends and holidays when necessary and must be on-call to respond to critical incidents 24/7. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and manage stress.
Requirements
Experience
Computer-Aided Dispatching
Previous experience in computer-aided dispatching
Call center experience
Radio communications experience
Customer service experience
Any experience for these above would be considered an asset
Education/Certification/Designation
High School Diploma (required)
English Attestations of Collegial Studies (ACS) in Emergency Dispatch or equivalent certification
Any designation for these above would be considered an asset
Competencies
Identifies risks and anticipates impacts to ensure a safe and secure environment
Cultivates relationships to proactively support customers' supply chain needs or those that support them
Shares timely information within and across functions to get things done effectively
Inspires others with impactful communications and adapts to the audience
Makes informed and timely decisions to get things done
Deals with pressure and change by staying calm to quickly adapt to changes
Collaborates with key internal stakeholders to enable higher productivity
Time Management
Technical Skills / Knowledge
Knowledge of computer dispatching systems
Excellent typing and computer skills (testing required)
General Microsoft computer skills (testing required)
Ability to look at multiple screens simultaneously
Knowledge of the CPIC Systems
Any designation for these above would be considered an asset
About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.
At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don't apply unless they feel they fit the job posting at 100%. Even if you don't see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at .
As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.
