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Customer Care Service Co-ordinator

3 months ago

Courtice, Ontario, Canada East Penn Canada Full time
At East Penn Canada our people are the heart of our company. We offer a vast range of diverse and rewarding career opportunities.

We are looking for a motivated
Customer Care Service Co-ordinator to join our team.


We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organizational values, and a charismatic team.


What You'll Do:

  • The Customer Care Service Coordinator is responsible for delivering on the East Penn Canada Customer Service values supporting our customers nationally. The Customer Care Service Coordinator is responsible for contributing to the growth of a profitable service business by identifying and communicating areas of development and appropriate customer solutions._

We are dedicated to recognizing and rewarding our employees by offering:

  • Great Pay
  • Job Related Training
  • Annual Performance Appraisals
  • Tuition Reimbursement
  • Excellent Company Paid Benefit Program including Employee Assistance Program
  • Opportunities for Advancement
  • Profit Sharing and Deferred Profit Sharing (retirement) program

Duties & Responsibilities:

  • Ensure all requests / orders are accurately entered into main database in a timely manner
  • Escalate customer issues
  • Manage, coordinate & administer technician inventory needs based on assigned workflows
  • Process all documentation related to completed service activities
  • Create & generate service & parts related
  • Monitor/ Manage open order reports to ensure appropriate follow up & escalations
  • Responsible for the coordination of the Service Technician team
  • Supporting billing and customer support

Experience, Skills & Competencies:

  • High school diploma
  • Battery industry experience an asset
  • Additional sales, customer service & technical training an asset
  • Strong computer skills: MS Word, Excel, PowerPoint
  • Flexible work style: able to adjust to multiple demands& a changing & fastpaced environment

Other Considerations:

  • Please note that this is a Monday to Friday
    11:00 am 7:30 pm shift.
  • Background checks including criminal checks and employment references will be requested.


East Penn Canada is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.


Job Types:
Full-time, Permanent

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Profit sharing
  • RRSP match
  • Tuition reimbursement
  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Courtice, ON L1E 2R2: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Can you reliably commute to and from our Courtice, Ontario location?
  • What are your salary expectations?
  • Are you able to work the 11 am 7:30 pm shift?

Work Location:
In person