Web Chat Customer Support

2 weeks ago


Scarborough Village, Ontario, Canada Soni Auto Market Ltd Full time
Soni Auto Market Ltd. is a leading automotive company dedicated to providing exceptional vehicles and services to our valued customers. With a strong commitment to quality and customer satisfaction, we have become a trusted name in the industry.

We are seeking a dynamic and enthusiastic Web Chat Customer Support professional to join our team.

As a Web Chat Customer Support representative, you will play a crucial role in assisting customers through online communication channels, providing exceptional service and assistance to address their inquiries, concerns, and requests.


Responsibilities:

  • Engage with customers through web chat to promptly address their questions and concerns.
  • Provide accurate and detailed information about our products, services, and promotions.
  • Assist customers with order processing, vehicle inquiries, and servicerelated issues.
  • Troubleshoot technical problems and guide customers through online processes.
  • Escalate complex issues to the appropriate departments for resolution.
  • Maintain a friendly and professional tone in all customer interactions.
  • Document customer interactions and resolutions accurately in the CRM system.

Requirements:

  • Previous experience in customer service, preferably in an online chat support role.
  • Strong written communication skills and typing speed.
  • Ability to multitask and handle multiple chat conversations simultaneously.
  • Familiarity with automotive products and services is a plus.
  • Proficiency in using CRM software and online communication tools.
  • Positive attitude, strong problemsolving skills, and a customerfocused approach.

Benefits:

  • Competitive salary and performancebased incentives.
  • Opportunities for career growth and advancement.
  • Collaborative and supportive work environment.
  • Comprehensive training program to ensure your success.
  • Employee discounts on our products and services.

Job Type:
Part-time

Part-time hours: 30 per week

Pay:
$19.70 per hour

Expected hours: 30 per week

Benefits:

  • Dental care
  • Extended health care
  • Paid time off
  • Vision care

Schedule:

  • Monday to Friday
  • Morning shift

Ability to commute/relocate:

  • Scarborough, ON M1H 2Z1: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (preferred)

Experience:

  • Call center: 1 year (preferred)
  • Customer service: 1 year (preferred)

Shift availability:

  • Day Shift (preferred)

Work Location:
In person

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