Technical Support Analyst

1 week ago

Scarborough Village, Ontario, Canada Randstad Canada Full time
Are you a Technical Support Analyst looking for a new opportunity?
Are you looking for a new contract opportunity?

We are pleased to offer you a new contract opportunity for you to consider: Technical Support Analyst

  • Start: ASAP
  • Estimated length: 24 months
  • Location: Scarborough
  • Onsite role
Actively seeking for candidates with below requirements.

Advantages

  • You will have an opportunity to work with a leading employer in the local market.
  • Potential for contract extension and conversion.
  • Long term role.
Responsibilities

  • Working knowledge in IT Asset Management (ITAM)
  • Support planning and delivery aspects of hardware asset refresh within Service Now
  • Receiving and documenting inventory received, delivered or return
  • Keeping an inventory of all merchandise entering or exiting the warehouse
  • Conduct paperwork to ensures tasks are completed on time
  • Make decisions regarding the transfer of incoming and outgoing inventory.
  • Processing inquiries and request for any missing, lost or damaged inventory items
  • Create, Update asset records in Service Now
  • Management of Outlook Mailbox to respond, triage end user inquiries
  • Management of hardware purchase orders through their lifecycle
Qualifications

  • Experience with Service Now for Ticket Management and Hardware Asset Management 2 to 3 years experience. Experience needs to be development and supporting a service now environment.
  • Proficient with Excel VLOOKUP, XLOOKUP, IF, ISERROR formula
  • Working knowledge of creating and understanding KPIs, performance metrics
  • Working on a support team that uses Service Now
  • Knowledge of ITIL fundamentals
  • MS Office/ Tech savvy
  • Team Player – opportunity to work alongside other teams

NICE TO HAVE

  • ITAD
  • ServiceNow HAM
  • Service now or ITIL Certs
Summary
Do you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity

Randstad Technologies Group


Canada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms.

Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences.

When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted.

Visit to get started

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.


Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.

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