Shared Services Administrator

2 weeks ago


Edmonton, Alberta, Canada Finning Canada Full time

Company:
Finning Canada

Number of Openings:
1

Worker Type:
Permanent

Position Overview:


Reporting to the Shared Services Supervisor, the Shared Services Administrator responsibilities include intake of services requests, creation & distribution of Maintenance Customer Orders (MCO) / work order / job binders, time management, system updates & document control, proforma & package preparation for Service Support Representative (SSR) & customer review, and billing & customer submission.


Job Description:

Major Job Functions:

  • Intake & creation of Maintenance Work Order Service Requests. This includes verifying commercial requirements were met and documented (credit check & release customer purchase order that aligns to customer accepted quote), clarity on billing requirements & structure, and receives customer sign off on estimate & quote
  • Review and document Work Order checklist to verify completeness, escalate any invoicing delays immediately
  • Provide updates during Service Work in Progress Meetings to achieve real time accuracy
  • Consolidate customer information containing all pertinent inspections, photos, and reports. Submit package for review and presentation to customer for approval
  • Complete final invoice
  • Review and process service personnel timecards for accuracy, document for customer billing

Qualifications:

  • Post-Secondary education with a focus in Administration, Business or Accounting is considered an asset
  • Experience with Document Control processes (history and audit trail) would be beneficial
years administrative experience in a similar environment (Service/Dealership)

  • Experience with progress billing; understanding the financial impacts of billing, repair, and service work processes
  • Proficient with a variety of software including MS Office Suite
  • Strong communication skills, both verbal & written
  • Knowledge of Collective Bargaining Agreements as it pertains to time entry/management
  • Attention to detail, able to juggle multiple competing priorities


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