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Customer Service Consultant
2 weeks ago
Join Commissionaires
Our focus is on our customers and our team members.
As Canada's only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more.
Your key responsibilities in this role will be to facilitate US Travel Waiver and Record Suspensions for customers.Through your excellent customer service skills, you will process fingerprints for Criminal Record Check, communicate with Police agencies, request for court documents and following up with customers.
Make a difference
Position Title:
Customer Service Consultant - Identification and Background Services
Location:
Commissionaires - Divisional Office - Victoria, BC
Wage:
$22.00/hour plus RSP
Section:
ID Services
Hours:0800 to 1600, Monday to Friday - excluding Stats (May be required to work outside these hours from time to time)
JOB DESCRIPTION:
- Efficient delivery of all identification service offerings including; police clearances, fingerprinting, public works clearances, pardons, US waivers and future new offerings.
- Facilitates Pardon Services Requests and US Waivers
- Liaises with various institutions and organizations relating to clearances and fingerprinting issues
- Ensures the security, privacy and confidentiality of all documents
- Maintains processes that support efficient and costeffective operations of the department.
- Documents all services for invoicing purposes
- Ensures accurate handling of all financial transactions
- Contributes to the success of the department by maintaining general operations
- Liaises with Supervisor/Management regarding the daytoday operations of ID services
- Investigates and resolves problems as required
- Other duties as assigned by the manager
REQUIRED QUALIFICATIONS, KNOWLEDGE & COMPETENCIES:
- Strong understanding of the Criminal Justice system in Canada
- Excellent verbal and written English communication skills
- Exceptional interpersonal and customer service skills when dealing with the public
- Proficiency with computer skills and software knowledge of MS Office including Excel
- Will have working knowledge of CPIC and Live Scan
- Holds a valid BC Drivers license in good standing
- Ability to prioritize, multitask and work under pressure in a dynamic environment
- Excellent organizational and time management skills
- Strong administrative skills with an exceptional attention to detail and problemsolving skills
- Ability to successfully attain security clearance
- Clean criminal record check required
- Willingness to travel between Victoria and client sites as required
- Multiple language skills would be an asset
REWARDS
- Competitive Base Salary
- RRSP contributions
- Grouplife Insurance and Longterm Disability
- Health & Dental coverage
- BC Transit Pass
- Paid sick, and vacation time
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