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Customer Service Consultant

3 months ago

Victoria, British Columbia, Canada Commissionaires Victoria, The Islands And Yukon Full time

Join Commissionaires
Our focus is on our customers and our team members.

As Canada's only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more.


Make a difference

Position Title:
Customer Service Consultant - Identification Services

Location:
Commissionaires - Victoria, BC

Wage:
$22.00/ an hour

Section:
ID Services

Hours: 0800 to 1600, Monday to Friday, with flexibility available to accommodate client and your schedule

JOB SUMMARY:

KEY ACCOUNTABILITIES:

  • Efficient delivery of all identification service offerings including; police clearances, fingerprinting, public works clearances, record suspensions, US travel waivers and future new offerings
  • Liaises with various institutions and organizations relating to clearances and fingerprinting
  • Ensures the security, privacy and confidentiality of clients and documents
  • An engaging approach to customer service, inspiring the CVIY team throughout
  • Willingness to learn Process Serving duties
  • Willingness to learn Pardon Services Requests and US Waivers procedures
  • Documentation of services and managing transactions
  • Interact with other divisions in the country from time to time
  • Liaises with Supervisor/Management regarding the daytoday operations of ID services
  • Other duties may be assigned as the business grows

REQUIRED QUALIFICATIONS, KNOWLEDGE & COMPETENCIES:

  • A respect for, and good understanding of the Criminal Justice system in Canada
  • Excellent verbal and written English communication skills
  • Exceptional interpersonal and customer service skills
  • Proficiency with MS Office including Teams, Excel and Outlook Calendar
  • A willingness to be trained and learn the services offered
  • Holds a valid BC Drivers license (preferred)
  • Ability to prioritize, multitask and thrive in a dynamic environment
  • Excellent organizational and time management skills, while flexible and adaptable to change
  • Strong administrative skills and attentive to detail
  • Ability to attain a Level II (SECRET) Government of Canada security clearance
  • Willingness to travel to client sites if and as required
  • Proficiency in other languages considered an asset

BENEFITS AND PERKS:

  • Competitive base salary
  • RRSP contributions by employer
  • Grouplife Insurance & Longterm Disability
  • Extended Health & Dental coverage
  • BC Transit ProPass (15% off monthly bus pass)
  • National Bursary and Recognition programs
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