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Customer Service Agent
2 weeks ago
Our operation in Victoria is taking flight and provides our team members with an amazing opportunity to work with one of our many different airline partners
In Victoria you will be a part of an amazing team of customer service specialists who work together to provide exemplary service.
Come join us Executive Aviation is excited to be hiring full-time Customer Service agents at the Victoria International Airport (YYJ) who love working in the tourism industry.
What do we offer?
Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $18.00-$20.90/hour. We offer comprehensive Health benefits for all part
- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals The sky's the limit with Executive Aviation.
Responsibilities
Our customer service agents are responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys:
- Helping passengers check-in
- Supporting selfserve kiosks
- Preparing aircraft for ontime departures
- Facilitating deplaning and boarding of passengers
- Greeting passengers who are arriving from flights
- Following airline specific checkin policies and procedures
- Positively work airline crew
- Kindly enforce airline and airport policies and procedures to passengers
- And more
Qualifications
- You are a true customer service champion with a minimum of two years' in a customerfacing role
- You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
- You love to multitask and are comfortable in a fastpaced where time pressures are a way of life
- You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.
- Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
- Previous airport experience would be considered an asset
- Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
- An ability to meet all conditions of employment:
- Restricted Area pass issued by Transport Canada
- A criminal background check
- Hold a valid driver's license
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