Strategic Program Manager

2 weeks ago

Ottawa, Ontario, Canada Samsara Full time

Who we are
Samsara (

NYSE:

IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.

At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.

Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.


Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility.

As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.


About the role:


Samsara's Customer Success (CS) team advises and guides our customers, ensuring they adopt Samsara and continuously gain business value from our products.

We are the trusted point of contact for Samsara's customers throughout their lifecycle:
onboarding, adoption, advocacy, and renewal.
-
You thrive the most when solving problems:Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
-
You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
-
You are the architect of your own career:If you put in the work, this role won't be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
-
You want to be with the best:At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will:

  • Lead and launch our highest priority and most complex programs with an expert approach to internal and crossfunctional delivery and change management
  • Identify and tackle our toughest operational problems through processes, tools, and dashboards that scale
  • Own program reporting using data and communication, and work with stakeholders to iterate and improve outcomes for Samsara and our customers
  • Collaborate with colleagues in Customer Success and other departments, such as Support, Sales, Engineering, Supply Chain, Systems, and Operations, to drive an outsized impact
  • Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

  • Bachelor's Degree from a 4year institution
  • 58 years of program management, management consulting, business operations, or strategy experience, ideally in a SaaS environment or fastpaced technology consulting role
  • Track record launching transformational, crossfunctional initiatives that measurably improve the customer experience and support scalability within the business
  • Strong Program Management skills with expertise in endtoend delivery (i.e. framing the need, and scope requirements, documenting project roadmaps, partnering with teams, defining KPIs, and reporting on results)
  • Ability to ramp up quickly on business priorities and derive insights from data to inform decisions
  • Strong communication and written language skills including clear and concise documentation
  • Proven track record of building trust and effectively partnering with a wide variety of stakeholders: executives, managers, frontline teammates, and crossfunctional partners
  • Diplomacy, tact, and poise under pressure when working through issues, skilled at having prioritization conversations and discussing tradeoffs
  • Experience with B2B hardware and SaaS products
  • PMP certification, Agile/Scrum Certification
  • MBA
At Samsara, we welcome everyone regardless of their background.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.

We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and

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