Intern - IT Help Desk

2 weeks ago

Markham, Ontario, Canada Black & McDonald Limited Full time

ABOUT THIS CAREER OPPORTUNITY
At Black & McDonald, you're not just an Intern, you're part of the family.

Our Internship Program is centrally supported, fully leveraged paid summer employment offering you the chance to bridge theory to practice in a supportive and dynamic environment.

Our goal is to provide you with 4 months of engaging, meaningful, and impactful experience that will launch your career in the right direction.


A few things to look forward to - a structured work plan to guide your learning; a dedicated mentor to offer regular coaching and feedback; online training through Harvard Business School; collaboration with a vast network of Interns across North America; opportunity to contribute to the growth and success of our diverse team of over 6000 employees across a network of over 25 offices and countless job-sites.

As an intern, some of your roles and responsibilities may include:

  • Participates in the development and maintenance of technical standards and procedures to the set-up and use of the image software
  • Takes corrective action to improve image performance based on recurring problems or issues
  • Responds to requests for technical assistance with all branches of IT (Systems, Application, Networking)
  • Works with IT Management to ensure license compliance
  • Research and learn technical details of all new hardware and imparting knowledge to other IT Staff
  • Evaluate current hardware and advise of future hardware upgrades to accommodate business needs to maintain productivity
  • Configure and develop custom components with technology partners (analysts, developers, designers etc.) to meet requirements and goals
  • Share technical expertise during incident management life cycle (analyses reports and outages, perform impact assessments, facilitate stakeholder communication).
  • Acts as the escalated technical resources for the organization
  • Troubleshooting computer related problems, performing onsite analysis, diagnosis and repair computer hardware, mobile devices, laptops, printers, monitors, headsets, and displays.
  • Produce software packages through the use of management systems for deployment
  • Determines available equipment inventory and recommends appropriate device based on need
  • Arranging for defective part(s) under warranty to be sent back to vendor
  • Updating the Asset Tracking System to reflect disposed of equipment
  • Respond to work order request and coordinate shipment of special requested equipment to multiple regions
  • Maintaining inventory of all equipment, software and software licenses
  • Administrative duties as required

REQUIREMENTS

  • Any additional opportunities in related to accounting & finance to solidify the learning experience
  • A great attitude and enthusiasm for learning
  • Available from May to August, 2024
-
Mobility within the GTA is considered an asset:

  • Completed or pursuing a degree or diploma in a related field.

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