Help Desk Technician

2 weeks ago


Markham, Ontario, Canada F12 Inc. Full time

Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

  • Experience: Experience an asset

Tasks:

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Work conditions and physical capabilities:

  • Fastpaced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail

Personal suitability:

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Initiative
  • Organized
  • Team player
  • Time management

Workplace information:

  • Remote work available

Health benefits:

  • Dental plan
  • Health care plan

Long term benefits:

  • Registered Retirement Savings Plan (RRSP)

Other benefits:

  • Free parking available
  • Learning/training paid by employer
  • Paid time off (volunteering or personal days)
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week

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