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Help Desk Technician
2 weeks ago
Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: Experience an asset
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Work conditions and physical capabilities:
- Fastpaced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Personal suitability:
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Organized
- Team player
- Time management
Workplace information:
- Remote work available
Health benefits:
- Dental plan
- Health care plan
Long term benefits:
- Registered Retirement Savings Plan (RRSP)
Other benefits:
- Free parking available
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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