Spa Manager

1 week ago


Port Severn, Ontario, Canada Christie's Mill Inn & Spa Full time

Duties and Responsibilities
The Spa Manager at Christie's Mill Inn and Spa, will be responsible for managing the daily operations of spa.

Duties include:

  • Working as the main aesthetician carrying out all body and facial treatments
  • Supervising the maintenance of the facility including pool, hot tub, sauna, fitness centre and sport court
  • Assist in creating budget reports for revenue and costs that include inventory procedures and pay structures to increase spa's profitability.
  • Manage supplies procurement
  • Maintain records and balance all payment transactions as well as assist in the spa opening and closing procedures
  • Oversee the hiring of employees, develop staff training programs and organize workday schedules
  • Create guest satisfaction action plan to attain 5Star ranking
  • Provide administrative assistance and assist in managing all appointment bookings for spa, pool (hot tub & sauna), fitness centre and sport court while maintaining customer information (database) and cash handling/payment processing.
  • Complete working knowledge of ChorumPMS, Caterflex, Windsurfer and any other programs associated with your role
  • Train all new hires on computer system, POS terminal and operational procedures
  • Maintain inventory and monitor records of all skincare, makeup, retail and gift items
  • Arrange logistics for weekly facility events/meetings, including creating customize itineraries for various group meetings.
  • Develop comprehensive standard facility operations manual, including written policies and procedures for all spa facility services, administration and maintenance.
  • Assist in designing marketing materials and spa menu; maintain monthly promotional mailers and client database
  • Complete any training programs involved with your role
  • Assist with Revenue Management on a daily basis.
  • Assist with Social Media campaigns and online reviews
  • Proper maintenance of the hotel's physical facilities, hotel cleanliness and curb appeal, compliance with current brand standards
  • Being prepared to fulfill occasional Manager on Duty presence when required.
  • Assist with Scheduling, ordering, room inspections, training, etc. in all the Spa other resort departments as needed
  • Acting as mentor and leader to all hotel employees to support them in ensuring 100% guest satisfaction; Provide feedback, positive reinforcement, and suggestions for the benefit of our guests and hotel property.
  • Maintain a "Guests Come First" approach and attitude. Ensures complete 100% guest satisfaction.
  • Any duty assigned by the Director of Operations

Job Types:
Full-time, Permanent

Salary:
From $42,000.00 per year

Schedule:

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Day shift

Work Location:
In person

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