Guest Service Agent/night Auditor

1 week ago

Port Severn, Ontario, Canada Christie's Mill Inn & Spa Full time
Christie's Mill Inn & Spa is looking for an energetic individual who wants to join our team.

  • Always provide outstanding service to our guests.
  • Register and checkout hotel guests while ensuring all service standards are followed.
  • Be knowledgeable about the amenities and services available at the Inn.
  • Be knowledgeable of the attractions, events, restaurants and services available in the city and nearby surrounding areas.
  • Answer phones and direct calls to the appropriate area.
  • Confirm and input wake up calls.
  • Process payments including credit cards, debit cards and cash.
  • Balance cash, complete balance sheet ensuring accuracy.
  • Take hotel reservations, make changes, special requests.
  • Assist guests with service requests ensuring delivery/completion.
  • Great customer service skills, problem solving skills and multitasking skills.
  • Must be able to remain calm under pressure and able to work with minimum supervision.
  • Must be flexible and be available on Weekdays, Weekends, Holidays and be able to work the overnight shift occasionally when required.
  • Make individual and group reservations and coordinate with the Sales Department
  • Perform daily duties and check lists for the shift worked.
  • Follow all health and safety policies.
  • Other duties as assigned.

DUTIES & RESPONSIBILITIES:

  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Posts and files all charges to guest, master, and city ledger accounts.
  • Uses proper telephone etiquette.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Knows all safety and emergency procedures. Is aware of accident prevention policies.
  • Maintains the cleanliness and neatness of the front desk area.
  • Handover shift logbook
  • Follow night audit procedures
  • Follow check in procedures
  • Guest Satisfaction, communication Assigns rooms in a courteous and efficient manner.
  • Records and makes all wakeup calls in an appropriate manner.
  • Must have complete knowledge of policies and procedures to be followed in case of an emergency.
  • Handles all internal control items as hotel policies and procedures dictate.
  • Setup breakfast where applicable

WORKING CONDITIONS:

  • Infrequent handling of queries and calls from guests, and property staff.
  • Works at night, alone with minimum supervision and with no coworkers.
  • Day and Night Shift availability is required.

MINIMUM QUALIFICATIONS AND SKILLS:

  • Experience (13 years) in the hospitality industry is considered a strong asset.
  • Basic accounting skills would be considered an asset.
  • Excellent communication, interpersonal and administration skills.
  • Proficiency / familiarity with computerized systems; MS Word, Excel, Outlook.
  • Ability to gather, compare, analyze and present data.
  • Ability to deal with all levels of management and staff in a professional manner.
  • Ability to multitask and work within deadlines.

Job Types:
Full-time, Part-time, Permanent

Salary:
$17.00-$18.00 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Night shift
  • On call
  • Weekends as needed

Ability to commute/relocate:

  • Port Severn, ON: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person

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