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Hotel Night Auditor

3 months ago

Edmonton, Alberta, Canada Hampton Inn & Suites by Hilton Edmonton NWSt. Albert Full time

Work Term:
Permanent

  • Work Language: English
  • Hours: 40 hours per week
  • Education: No degree, certificate or diploma
  • Experience: Experience an asset

Work setting:

  • Hospitality industry

Tasks:

  • Register arriving guests and assign rooms
  • Take, cancel and change room reservations
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Handle wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Computer and technology knowledge:

  • Multiline switchboard
  • Central reservation system (CRS)
  • Internet

Security and safety:

  • Bondable
  • Criminal record check

Transportation/travel information:

  • Own transportation

Work conditions and physical capabilities:

  • Attention to detail
  • Standing for extended periods

Personal suitability:

  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player
  • Resourcefulness

Screening questions:

  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?

Health benefits:

  • Dental plan
  • Health care plan
  • Vision care benefits

Financial benefits:

  • Night shift premium

Other benefits:

  • Free parking available
  • Learning/training paid by employer
  • Parking available