3 Days Left Help Desk Support Specialist

1 week ago


Toronto, Ontario, Canada Raise Full time
Helpdesk / Technical Support

Location:
Scarborough, ON - Hybrid - 2 weeks training onsite – 2 days onsite per month

Contract Length: 12 Months with possibility of extension.

We at Raise are hiring a Helpdesk / Technical Support for one of our top clients. After establishing themselves as an industry leader, they're now expanding their team to meet rising demand.

We're hiring right now; if you're interested, apply below for your chance to join a great place to work.

Responsibilities:

  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower high complexity level
  • Troubleshooting customer concerns over inbound phone calls
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Must Haves:

  • Fluent English/Spanish
  • Mandatory (no exceptions, bilingual and fluency in both required) 12 Years Customer Service Experience
  • 13 years of browser troubleshooting practices
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.
Nice to Have

  • Previous Help Desk or Contact Center experience
  • Technical Help Desk Experience.


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