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Help Desk Technician

3 months ago

Toronto, Ontario, Canada Holland Bloorview Kids Rehabilitation Hospital Full time

Why join our team?

  • Hybrid work opportunity (50% remote work available for this position)
  • Participation in one of Canada's Top Ten public sector pension plans, HOOPP, offering a defined benefit plan with Holland Bloorview contributing $1.26 for every dollar contributed by employee.
  • Competitive benefits package including 3 weeks' paid vacation to start, two paid float days, 10 paid stat holidays, health and dental insurance plus paid sick leave.
  • Holland Bloorview has been named one of Greater Toronto's Top Employers for the 13th consecutive year

Key Responsibilities

  • Use Heat Help Desk system to track and monitor support calls
  • Provide support to end users using remote tools
  • Provide support for Windows Operating systems (Windows 10/11)
  • Provide end user support related to network connectivity, wireless access, printing, basic user account administration, user profile configuration, group folder access etc.
  • Provide support for Microsoft Office 2016/Office 36
  • Install approved software on computer systems
  • Provide enduser support for Cisco VOIP
  • Create and maintain technical documentation as needed
  • Participate in quality improvement initiatives, support the maintenance of a safe and healthy work environment and advance a culture of client/patient safety through work and daily practices
  • Other duties as assigned

Qualifications

  • Minimum one year directly related technical experience, preferably in a Help Desk or Service Desk environment.
  • College degree in Computer Science or equivalent.
  • Welldeveloped troubleshooting and decisionmaking skills to quickly resolve technical issues and to escalate unresolved issues in a timely and appropriate manner
  • Experience supporting Microsoft Windows 10/11 operating systems
  • Knowledge and understanding of Active Directory
  • Experience working with Windows Administration Tools
  • Demonstrated knowledge of TCP/IP and experience using related troubleshooting tools
  • Experience using and supporting Microsoft Office 2016/Office 36
  • Team oriented with excellent interpersonal skills
  • Excellent communication skills (both written and verbal)
  • Excellent documentation skills
  • Welldeveloped customer service skills
  • Demonstrated organizational skills with the ability to prioritize concurrent issues