![Lindt Corporate](https://media.trabajo.org/img/noimg.jpg)
IT Help Desk Co-op
7 days ago
Location:
Toronto, Ontario
Duration:
May - August 2023
Reporting to the Manager, Infrastructure, IT, the Help Desk Support Co-op will assist in supporting Lindt & Sprüngli (Canada), Inc.
This placement is for Summer 2023. The Application deadline is January 31st, 2023.
Position:
Help Desk Support Co-op
Compensation:
approx. $21/hr, 37.5 hrs per week
Work location:
Hybrid; 3 days onsite, 2 days remote until May 12th, then 2 days onsite, 3 days remote
Key Responsibilities:
- Support Lindt users with the installation, configuration and usage of laptops, tablets, iPhones, desk phones, network systems, peripheral equipment and software
- Work with vendor support contacts & international IT team to resolve technical problems with hardware equipment and software
- Track support requests with help desk ticketing system
- Troubleshoot and resolve problems, escalating when needed
- Identification and removal of viruses or other malware
- Other duties as required
Soft Skills/Requirements:
- Customer focused understanding the "service" nature of technical support
- Willing to learn
- A "people" person, engaging, convincing, must be able to gain the trust and cooperation of users
- Must be able to communicate and articulate ideas with ease
- Strong written and verbal communication skills
- Must possess analytical, technical, and interpersonal skills
Qualifications:
- Currently pursuing a diploma/degree in a computer systems related program
- Experience supporting windowsbased laptop/tablet PCs
- Experience installing software, patches, updates on Windowsbased systems
- Experience troubleshooting basic network, software and printing problems
- Experience troubleshooting hardware issues and coordinating hardware replacement/repairs of PCs, and mobile phones
- Experience with antivirus and malware software
- Customer Service experience is a must
Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world.
During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.
At Lindt Canada, we adopt a "what's possible" business approach and focus our efforts in providing premium chocolate to consumers in Canada.
Passion for our premium chocolate brand is the core value of our employees and consumers.Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. #LINDTERNSHIP #LI-DNI
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