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Front Desk Agent

4 months ago

Jasper, Canada Bear Hill Lodge Full time

Education:
Secondary (high) school graduation certificate

  • Experience: 1 year to less than 2 years

Work setting:

  • Hotel, motel, resort

Tasks:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Computer and technology knowledge:

  • Central reservation system (CRS)

Work conditions and physical capabilities:

  • Attention to detail
  • Fastpaced environment
  • Work under pressure

Personal suitability:

  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player

Screening questions:

  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?

Financial benefits:

  • Bonus
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week