Assistant Customer Service Manager
2 weeks ago
- To assist in the directing and supervising of all front end staff to secure efficient and courteous customer service;
- Assume responsibility of managing and scheduling the department in the absence of the Customer Service Manager;
- To support the Customer Service Manager in performance management of unionized employees;
- To complete monthly and weekly recaps to review with the Customer Service Manager and Franchisee;
- To ensure completion and follow up on produce tests, as required;
- Ensure compliance with Company and Legislative requirements as it relates to lottery sales, cashier audits, quarterly signoffs, PCI, etc;
- To complete reports and maintain accurate data from swedamart;
- To reconcile, investigate and elevate any concerns in overs and shorts in cash and lottery sales;
- To assist in the processing and balancing of all types of tender received in adherence with Company policy and procedures;
- To update and maintain accurate information in the computerized registers;
- To operate a cash register and serve the public in a courteous manner;
- To solve any customer/employee complaints or problems while left in charge of the department;
- To perform other duties, as assigned.
- Exceptional customer service skills
- Office and management experience is a definite asset;
- Flexibility to work a variety of hours including days, evenings, and weekends;
- Ability to work in a fastpaced environment, under pressure;
- Excellent organization, communication and interpersonal skills.
How You'll Succeed:
We are committed to creating a diverse and inclusive workplace.
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.
NOTE:
The Employer noted in this posting is an independently owned corporation ("Franchisee") which is licensed to use the "FORTINOS" trademark(s) by Loblaws Inc.
Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.-
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