Customer Service Associate

6 days ago

Hamilton, Ontario, Canada Emerson Full time

The Customer Service Associate is an integral part of the Lifecycle Services service model; working nearly every aspect of a customer request.

As a Customer Service Associate, you are directly responsible for executing customer parts orders, assisting with workforce planning and service delivery schedules and supporting quality assurance processes.

With general direction, you will act as the primary liaison between customers, Premier Service Providers, Regional Machining Center site management, and Final Control product engineers as needed.


AS A CUSTOMER SERVICE ASSOCIATE, YOU WILL:

  • Responsible for parts order execution and entry including price review, delivery, release, and work scope/planning activities.
  • Works closely with the operations team on the scheduling of work and ensuring material sourcing plans support customer promise dates.
  • Transacts basic buying and planning responsibilities using AXIOM and Oracle systems.
  • Enters purchase orders and handles transactional discussions to/with suppliers.
  • Understands MSDS guidelines and practices and applies them to customer orders and requests as executed.
  • May assist with repair quoting and order entry as needed and under the direction of the internal fulfillment specialist or RMC site leadership.
  • Ensures all processes from quote, purchase, and final documentation are accurately captured for future reference. Requires a full understanding of the Quality Management System and processes.
  • Ability to facilitate technical questions and answers between customers, valve technicians, Emerson engineering resources, and other stakeholders.
  • Completes import and export compliance administrative paperwork.
  • Ability to follow procedures and guidelines on the distribution of intellectual property.
  • May perform basic inventory transactions, including physical inventory processing, as instructed.

WHO YOU ARE:
You focus on priorities and set stretch goals. You balance planning with actions. You keep in touch with customers and build customer relationships. You solicit both input and discussion and create a plan and outline for various audiences

REQUIRED EDUCATION, EXPERIENCE & SKILLS:

  • High School diploma and 2+ years of previous industryrelated experience in supply chain
    OR:
  • Associate's or Bachelor's Degree in Supply Chain Management, Inventory Control or a related field
    with a combination of previous service work experience.
  • Ability to work in Canada without sponsorship now or in the future

PREFERRED EDUCATION, EXPERIENCE & SKILLS:

  • Demonstrated ability to quickly learn proprietary systems
  • Strong communication skills both oral and written
  • Ability to meet deadlines
  • Ability to prioritize competing demands
  • Strong attention to detail and problemsolving skills

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Equal Opportunity Employer

Accessibility Assistance or Accommodation

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
**We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergradu

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