Customer Service and Production Assistant

2 weeks ago

Hamilton, Ontario, Canada Minuteman Press Full time

JOB SUMMARY:

Minuteman Press Hamilton is your local printing centre providing digital print, design, and promotional products to businesses. We are currently seeking a Customer Service and Production Assistant. The role involves regular interactions with clients as well as a variety of production responsibilities.

The hours are Monday-Thursday 9am-4pm and Friday 9am-3pm.

We happen to be conveniently located near a Tim Horton's and many amazing local businesses in case you forget your lunch

RESPONSIBILITIES:

  • Enter customer information into database
  • Prepare customer quotes
  • Create work orders
  • Process customers' invoices and payments
  • Digital and inprint file handling
  • Create basic designs
  • Verify files are ready for print based on job specifications
  • Send customers proofs and make adjustments as required
  • Set up and operate bindery equipment, including paper cutters, scoring machines, hole punches, laminators, and binding machines
  • Track job progress and update customer on status as needed
  • Inspect finished products to ensure they meet quality standards
  • Take photos of products for social media posts

REQUIREMENTS AND QUALIFICATIONS:

  • Exemplary people skills
  • Excellent English written and oral communication skills
  • Exceptional organization skills, time management skills, and attention to detail
  • Aptitude for learning new programs, systems, and machinery quickly
  • Able to be flexible and adapt as needed
  • Graphic design skills and experience is an asset
  • Printing and production experience is an asset
  • Professional social media experience is an asset

Job Types:
Full-time, Permanent

Salary:
$18.00-$21.00 per hour

Benefits:

  • Casual dress
  • Onsite parking

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • Hamilton, ON: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (required)

Experience:

  • Customer service: 1 year (required)

Work Location:
In person

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