Assistant Service Manager

2 weeks ago

Hamilton, Ontario, Canada AutoCanada Inc. Full time

Assistant Service Manager

Kia of Hamilton

Hamilton, ON
Are you looking to drive your career forward?
Kia of Hamilton is looking for an
-
Assistant

Service Manager to join and help lead our growing team You will play a crucial role in assisting in directing the team of associates who facilitate the completion of work required to service our clients and reunite them with their vehicles. Leveraging your extensive leadership skills and knowledge of the part, service and customer service excellence, you will be accountable for the service departments annual financial performance goals.

What's in it for you:

  • Competitive compensation package
  • Health and Dental Benefits
  • Life Insurance
  • Employee Vehicle Purchase Plan
  • Employee and Family Assistance Program

Your Key Responsibilities

  • Oversee team members performing vehicle inspections, preparing reports and when required, necessary, carries out these job duties.
  • Effectively organizes and manages team members, including technicians and advisors, to ensure team objectives and service goals are achieved.
  • Own creating an exceptional customer service experience by: maintaining customer relationships and ensuring repeat customers by delivering quality service, recommending additional products and services and by addressing any customer concerns or complaints quickly and professionally.
  • Set up and maintain service desk, including managing service desk team members and evaluating desk efficiency.
  • Resolve service desk problems and improve current service desk operations to increase productivity and enable amazing customer service.
  • Monitor department operations and client concerns to define patterns and work to improve efficiency.
  • Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
  • Assists with or performs administrative tasks as required.
  • Mentor, coach, train and support the development of apprentices in the dealership.
  • Demonstrate and champion a healthy and safe work environment.

Your Capabilities and Credentials

  • Completion of a related postsecondary program and or training courses would be valuable.
  • Previous experience as a Service advisor or as an assistant service manager with excellent customer satisfaction results.
  • Professional demeanor and strong work ethic.
  • Excellent communication and organizational skills.
  • Efficient problemsolving skills.
  • High level of integrity and work ethic.
  • Ability to meet physical demands such as heavy lifting, standing for long periods of time and using to use power and handheld equipment.
  • Working knowledge of industry standards and practices, including product details and company services offered.
  • Ability to train, coach, direct and encourage technicians, advisors and shop foreman
  • Ability to motivate and engage team members and stakeholders.
  • Thrive in a high volume, very busy service department
  • Desire to make a difference every day and help build a great team.
  • Must possess a valid driver's license and a safe driving history.
  • Possessing a provincially recognized Journeyman Automotive Mechanic Certificate would be an asset but is not required.
**INAT

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